About the role
structured by ORIOur Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture,…
What you will do
- Support Implementation and Operations Management best practices while taking ownership of tasks and/or project workstreams and guiding more junior professionals
- Support and/or lead workstreams on engagements related, but not limited, to Systems Implementation, Operations & Maintenance, Helpdesk Operations and Software Application Development & Maintenance
- Contribute to deliverables and review the work of others for quality and accuracy
- Demonstrate an understanding of the client environment and overall project scope
- Responsible for the client and team management including value creation activities
What they are looking for
- 7 + years of consulting and/or industry experience
- Current state public assistance system experience that supports eligibility and benefits determination and case management
- Experience supporting State client(s) in one or more of the following areas: eligibility determination, benefits calculation, benefits issuance, and/or information management
- Bachelor’s degree
- Ability to travel 0 - 20%, on average, based on the work you do and the clients and industries/sectors you serve
Benefits
- Discretionary annual incentive program
Full posting text
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.Work you'll doAs a Delivery Management Engineer III on the GPS HST Technology team, you will be responsible for:Support Implementation and Operations Management best practices while taking ownership of tasks and/or project workstreams and guiding more junior professionalsSupport and/or lead workstreams on engagements related, but not limited, to Systems Implementation, Operations & Maintenance, Helpdesk Operations and Software Application Development & MaintenanceContribute to deliverables and review the work of others for quality and accuracyDemonstrate an understanding of the client environment and overall project scopeResponsible for the client and team management including value creation activitiesA successful candidate would possess these skills:Ability to work independently and collaborate as part of a teamEffective written and verbal communication skillsMeticulous attention to detail and quality of work productAbility to build and sustain professional relationshipsAbility to lead projects or workstreamsAbility to manage and prioritize multiple tasks in a fast-paced and dynamic environmentStrong interpersonal skills and professional demeanorAbility to meet deadlinesThe teamDeloitte’s Government and Public Services (GPS) practice is designed for impact. Serving federal, state, and local government clients, as well as public higher education institutions, the team brings experience in strategy, technology, and operations to help clients address complex mission challenges. Within this environment, GPS HST Technology professionals support programs that improve service delivery, operational effectiveness, and constituent outcomes.Qualifications7 + years of consulting and/or industry experienceCurrent state public assistance system experience that supports eligibility and benefits determination and case managementExperience supporting State client(s) in one or more of the following areas: eligibility determination, benefits calculation, benefits issuance, and/or information managementBachelor’s degreeAbility to travel 0 - 20%, on average, based on the work you do and the clients and industries/sectors you serveLimited immigration sponsorship may be availableYou may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.