Pricing, Payments & Refunds

OneRoadmap provides free and paid digital career, talent-intelligence and related services. Specific pricing and availability are displayed before purchase.

Depending on what we offer at the time, paid access may cover Premium membership, credits and top-ups, AI career tools, resume analysis and tailoring, application preparation, job-readiness analysis, job matching and recommendations, AI reviews, assessments, certifications and skill verification, job simulations, premium retries or restarts, Ori on WhatsApp, browser-extension functionality, courses, workshops and events, 1:1 sessions, and other paid digital functionality we introduce.

Not every feature listed is available at all times or in all regions, and we do not guarantee that any particular one will be. What is available to you, and what it costs, is shown where it is sold.

By making a payment you agree to this policy, our Terms of Service and our Privacy Policy.

From time to time we may offer:

• free platform functionality;
• free usage allowances;
• promotional trials;
• limited Premium access;
• a 24-Hour Premium Pass; and
• introductory or promotional offers.

We may change, withdraw or replace any of these for future users at our discretion. We will not retroactively remove paid access you have already bought.

We offer them so you can evaluate OneRoadmap before deciding whether to pay for Premium.

The Premium Pass does not become a subscription

The Premium Pass does not automatically create a paid subscription unless this is clearly disclosed and expressly accepted at activation. It runs for its stated window and stops. There is no hidden auto-renewal anywhere in this product: if something renews, we say so before you pay and ask you to acknowledge it separately.

Where a promotional pass is genuinely free, we do not ask for payment details simply to activate it.

• Current prices are displayed on the relevant product, pricing or checkout page. That is the only place a price is authoritative - this policy deliberately does not restate them.
• Prices may vary by location, currency, plan and promotion. Your billing region decides the currency you are quoted in.
• We may change prices for future purchases. A completed purchase is not normally repriced retroactively.
• Applicable taxes may be included in the displayed price or shown separately at checkout, depending on your jurisdiction - see Section 4.
• You will always see the amount due, in full, before you confirm a payment.

India

For applicable Indian transactions, payments may be invoiced under The Perfect Resume, GSTIN 07AKJPC2028B1ZV, the GST-registered Indian billing entity supporting OneRoadmap's domestic payment operations. GST or other applicable taxes will be charged at the rate required by law and displayed at checkout and/or on the applicable tax invoice. The current rate for the relevant taxable services is generally 18%, but the rate that applies to any particular product or transaction is the one the law requires at the time. Tax invoices carry the supplier and tax information Indian law requires.

Outside India

Prices may be subject to VAT, sales tax, GST or other consumption taxes depending on the billing entity, your location, your tax status and applicable law. Applicable taxes will be calculated, collected or displayed where required by law or by the applicable payment or billing arrangement. We do not claim to collect or remit every country's taxes; where a tax is your own to account for, that remains your responsibility.

How your payment is processed

Payments may be processed by authorised third-party payment processors, banking partners or payment platforms depending on your location, currency and payment method. Razorpay and Stripe are currently used; this policy does not depend on either remaining the only processor.

• Payment processors receive and process your payment credentials under their own terms, privacy and security obligations.
• Where payment processing is handled by the processor, OneRoadmap does not receive or store your complete card number, CVV, UPI PIN or banking credentials. See our Privacy Policy.
• You must use only payment methods you are legally authorised to use.

Who bills you

• India. For certain purchases made in India, payments and applicable tax invoices may be processed and issued under The Perfect Resume, the GST-registered Indian billing entity supporting OneRoadmap's domestic payment operations - New Delhi, Delhi, India.
• Outside India. For certain customers outside India, payments, invoicing and related commercial processing may be handled by One Roadmap Marketing Management, a business licensed by the Dubai Department of Economy and Tourism, Licence No. 1633597, Dubai, United Arab Emirates.

The billing entity that applies to your transaction is ordinarily identifiable at checkout, on the receipt or on the invoice. OneRoadmap is operated by Ghai Technologies, India; being billed by one entity rather than another does not change the rights you have where you live.

Paid digital services and Premium access are generally non-refundable after access has been activated, delivered, generated or consumed. Digital things cannot be handed back, and most of what we sell is delivered the moment you buy it.

A refund, credit or other legally required remedy remains available where:

• the service you purchased was not delivered;
• you were charged but the paid functionality was not activated;
• a duplicate payment occurred;
• an incorrect amount was charged;
• we cancelled a paid service or event;
• the service was materially unavailable because of a failure on our side; or
• applicable law requires a refund, withdrawal right, repair, repeat performance, price reduction or other consumer remedy.

• Premium membership. Except where required by applicable law, Premium membership fees are generally non-refundable once paid access has been activated and made available to you. We encourage you to evaluate the free features and any promotional Premium access before purchasing. The exceptions in Section 6 still apply - access never activated, duplicate billing, an incorrect charge, a material platform failure that prevented delivery, mandatory consumer rights, and anything else we expressly approve.
• Credits and top-ups. Credits are delivered to your balance as soon as the payment is confirmed. Credits you have bought do not expire - they sit in your balance until you spend them, and they are spent last, after any allowance that would otherwise expire. Spent credits are consumed and are not refundable; an unspent balance may be refunded where Section 6 applies or where we agree.
• The 24-Hour Premium Pass. A one-off purchase for a fixed window. Once the pass is activated it is generally non-refundable, subject to Section 6 - in particular, if the pass never activated or the platform was materially unavailable during it, tell us.
• AI-generated outputs. Resume analysis and tailoring, AI reviews, application generation, assessments, reports and readiness reports have their own rule - see AI-generated services immediately below.
• Instant retries and restarts. Delivered and consumed immediately. Once used, they are generally non-refundable. If you paid and the retry or restart was never credited, you get a full refund.
• Courses and digital content. Generally non-refundable after meaningful access, download, consumption or commencement, subject to mandatory consumer law. If we separately advertise a money-back guarantee for a particular course, that offer's own terms govern it.

AI-generated services

Where a paid AI-generated output has been successfully generated and delivered - a tailored resume, an AI review, a generated application, a readiness or assessment report - it is generally considered consumed and non-refundable, except where applicable law requires otherwise.

If we charged you but failed to produce the purchased output after reasonable retry and recovery, we will re-generate it where that is reasonable, or refund or credit you where it cannot be delivered. What we do not do is guarantee that you will be satisfied with an output that was properly generated: AI results are judgement-shaped, and disliking one is not the same as not receiving it. See Terms §8.

Workshops, events and 1:1 sessions

• If we cancel a paid event or session, we will offer rescheduling, a credit or a refund, as appropriate.
• If we materially change the date or time and you cannot reasonably attend, we will provide an appropriate remedy.
• If you cancel or do not attend, refund eligibility depends on the cancellation terms shown when you booked, and on any mandatory consumer law that applies to you.
• Individual event or session terms may add to this policy; where they are more generous, they govern.

Before you buy a plan we show you:

• the price and the currency;
• the billing interval;
• applicable taxes;
• whether the plan renews automatically;
• the renewal price, where it is known; and
• how to cancel.

Where a plan renews automatically, we ask you to acknowledge that separately before you pay, and the box is never pre-ticked. You can cancel future renewal at any time from your billing settings - it is no harder than starting the plan was.

Cancellation affects future renewals unless otherwise stated. You will generally retain access until the end of the paid billing period. Cancelling is not by itself a refund of a period already delivered, subject to applicable law. Credits already spent during the period are not restored, and a membership allowance expires with the period it belonged to.

These rules apply only to plans that actually renew. A one-time or non-renewing purchase - the Premium Pass, credits, a course, a session - is not a subscription and is not described as one.

OneRoadmap sells access to technology, career-intelligence functionality, tools and related services. Payment does not buy:

• guaranteed employment or placement;
• a guaranteed interview;
• a guaranteed employer response;
• a guaranteed salary;
• guaranteed acceptance of an application; or
• guaranteed acceptance of a certification by any employer.

Not receiving the employment outcome you hoped for does not, by itself, make an otherwise delivered digital service refundable. This matches Terms §9.

Nor do we refund because you changed your mind after using Premium, did not use every feature, or forgot to use the service during the period you paid for - except where a right you have by law says otherwise, which it sometimes does, and which we honour when it does.

If a payment fails

Paid access is not activated on a failed payment. If access is granted by mistake despite a failed or reversed payment, we may suspend that paid access. We will tell you and give you a reasonable opportunity to settle or correct it before we do, where it is reasonable to do so.

If a payment succeeds but nothing arrives

Tell us. We will first try to activate the service or restore the entitlement you paid for; if delivery cannot reasonably be completed, we refund the charge.

Duplicate and incorrect charges

A verified duplicate charge for the same transaction is refunded in full, as is an incorrect amount charged in error. To verify one we may check transaction IDs, timestamps, the account, the product and the payment processor's status - which is why the details in Section 11 help us move quickly. Refunds go back to the original payment method wherever that is reasonably possible.

Email support@oneroadmap.in from your registered email address. Where you have them, include:

• your registered email;
• the order or payment reference;
• the transaction date;
• what you purchased; and
• the reason for your request.

We may ask for reasonable information needed to locate or verify the transaction. We do not ask for identity documents for an ordinary refund request.

We aim to respond within 3 business days. Approved refunds are initiated promptly. The time required for funds to appear in your account depends on the payment processor, your bank and your payment method. As an estimate - not a guarantee, because these are not ours to control - this commonly takes around 5–10 business days.

Unless the payment processor or the law prevents it, refunds are returned to the original payment method. Where we cannot reach that method - a closed card, for example - we will agree an alternative with you.

We may offer platform credits instead of money where that suits you better, but only with your agreement, and never as a substitute for a refund the law requires us to pay.

If something looks wrong with a charge, please contact support@oneroadmap.in first - most billing errors are resolved faster that way than through a dispute.

Nothing in this policy prevents you from exercising a lawful chargeback or dispute right, and you do not waive it by agreeing to this policy. Where a dispute is raised we may investigate it, provide evidence of delivery to the payment processor, suspend paid functionality associated with a reversed payment, and take reasonable anti-fraud measures.

Where a result is invalidated because of proven cheating, impersonation, fraud, manipulation or a breach of our Terms §5, fees for services properly delivered or consumed in connection with that attempt may be non-refundable, subject to applicable law. This does not affect a refund you are owed for some unrelated reason.

If we suspend or terminate an account for a serious breach of the Terms, two different things are true at once, and we treat them separately:

• Services already delivered or consumed before termination are generally not refundable.
• Paid services we have not yet delivered are a different matter. We do not keep payment for something we never provided where applicable law requires us to return it.

Discounts, coupons, Premium Passes, trials and promotional credits may carry their own eligibility and expiry conditions, which we disclose when the offer is made. Promotional credits normally have no cash value unless the law requires otherwise.

We do not retroactively change an offer you have already purchased under.

Very occasionally a price can be displayed wrongly because of a clear technical error. Where that happens we may cancel the transaction and refund you in full rather than supply at an obviously mistaken price, subject to applicable law. This applies only to genuine technical errors - it is not a route for us to reprice a legitimate completed purchase after the fact.

If you pay in a currency different from your card or account currency, your bank or payment provider may apply its own conversion rate, an international transaction fee or other charges. Those are set by them, not by us, and are outside our control. A refund is made in the currency you were charged in; the amount that lands back in your account can therefore differ slightly because of their rates.

European Economic Area

You normally have a 14-day right to withdraw from an online purchase. For digital content and digital services supplied immediately, that right can be lost - but only where you have given the express request for immediate performance and the acknowledgment the law requires, before supply begins. Where we rely on that exception we ask for it separately at checkout and never pre-tick it; we do not treat the act of paying as a waiver.

Where a service has only been partly performed, we do not treat the whole of it as consumed: if you withdraw in time, you pay for what you actually received. Your statutory remedies for digital content or services that are not supplied, or do not conform, are unaffected. Nothing in this policy limits mandatory withdrawal, conformity or consumer-remedy rights available under applicable EEA law.

United Kingdom

Equivalent protections apply under UK law, which we treat separately rather than assuming EU wording carries over unchanged. Any loss of your cancellation right for digital content supplied immediately depends on the consent and acknowledgment UK consumer law requires, taken before supply begins. Your statutory rights relating to digital content and services - including that they be as described, of satisfactory quality and fit for purpose - are preserved. Nothing in this policy affects statutory rights that cannot lawfully be excluded.

United Arab Emirates

Prices are shown transparently before purchase, the applicable billing entity is identifiable, payment terms are stated, and receipts or invoices are provided as required. Refund and cancellation conditions are disclosed before you buy. Mandatory UAE consumer remedies are not waived by this policy, and the jurisdiction clause in our Terms does not remove rights available to you under applicable UAE law.

India

This policy is intended to operate consistently with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and applicable GST requirements. We do not use unfair contract terms, and nothing here is intended to deny you a remedy where we have failed to deliver a service you paid for. Grievances can be raised at Section 20, and your right to approach a consumer forum is unaffected.

United States

This policy is subject to applicable federal and state consumer and automatic-renewal requirements. For any recurring plan we disclose auto-renewal clearly before you pay, take your consent for it separately, do not charge without it, and do not make cancelling materially harder than signing up was. We have not tried to list every state's law here; where one gives you a right this policy does not, that right applies.

Refunds exist to protect honest customers. If we see abuse - for example repeatedly purchasing and refunding, consuming a significant portion of a course before requesting a refund, or breaches of our Terms of Service - we may decline a discretionary refund and, in serious cases, restrict the account. This applies to refunds we grant as a goodwill matter; it is not a basis for refusing one the law entitles you to.

• Billing, refunds and customer support: support@oneroadmap.in.
• Grievances and legal notices: Grievance Officer, Gaurav Ghai - gaurav.ghai@oneroadmap.in.

Related policies: Terms of Service · Privacy Policy · Delete your data.