Pricing, Payments & Refunds

By making a payment you agree to this policy, our Terms of Service and our Privacy Policy.

• Prices are shown before you pay, in the currency indicated at checkout (typically INR). We may change prices at any time, but changes never apply retroactively to completed purchases.
• Where GST, VAT, sales tax or similar consumption taxes apply to your purchase, the price shown either includes the tax or the tax is added at checkout, depending on your location. We collect and remit such taxes to the relevant authorities.
• Promotional prices and discounts apply only for their stated period and cannot be applied to earlier purchases.

• Payments are processed by trusted third-party partners (currently Razorpay), supporting cards, UPI, net banking and popular wallets. We never see or store your full card number or banking credentials - see our Privacy Policy.
• You agree to use only payment methods you are authorized to use. If a payment fails or is reversed but you retain access to the paid feature, you agree to settle the amount within two (2) days of our notice; otherwise we may disable that access.
• If you are charged twice for the same order, or charged without receiving the feature (for example a payment succeeded but an instant retry was not credited), contact us - duplicate and failed deliveries are always refunded in full.

• Courses: refundable within 10 days of purchase if the course is not what you expected - unless a significant portion has been consumed. Refunds may be issued to your original payment method or as a credit, at our discretion.
• Instant retries, instant restarts & detailed AI reviews: these are digital services delivered and consumed immediately. Once the retry/restart is used or the review is generated, they are non-refundable. If you paid but the feature was never delivered, you get a full refund.
• Premium membership: non-refundable once activated, except where required by law or where the service was materially unavailable.
• Events, workshops & 1:1 sessions: non-refundable once booked, but if we cancel or reschedule and the new time doesn't work for you, you receive a full refund.
• Voided results: fees relating to attempts voided for integrity violations under Terms §5 are not refundable.

Nothing in this policy limits non-waivable rights you have under the consumer-protection laws of your country (including the Consumer Protection Act, 2019 in India).

• Email support@oneroadmap.in from your registered email with the payment reference (order ID or Razorpay payment ID) and a short description of the issue.
• We respond within 3 business days. Approved refunds are initiated immediately and typically reach your original payment method within 5–10 business days, depending on your bank or payment provider.

If you are a consumer in the EEA or UK, you normally have a 14-day right of withdrawal for online purchases. For digital content and services delivered immediately (such as instant retries, restarts and AI reviews), by purchasing you expressly request immediate performance and acknowledge that you lose the right of withdrawal once the service has been fully performed. For purchases not yet performed, you may withdraw within 14 days for a full refund.

Refunds exist to protect honest customers. If we see abuse - for example repeatedly purchasing and refunding, consuming a significant portion of a course before refunding, or violations of our Terms of Service - we may decline the refund and, in serious cases, restrict the account. If we ban your account for violating the Terms, you are not eligible for a refund.