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Last Mile Manager

Supertails

Senior · 5+ yrsOn-site · Supertails HQFull TimeListed 24d ago
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Backed by

Titan Capital

HQ

🇮🇳 Bengaluru, India

Open roles

20

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Experience Senior · 6+ yrs (5+ years)

About the role

structured by ORI

Last Mile ManagerRole OverviewOwn end-to-end last-mile operations with a strong focus on delivery performance, courier governance, RTO reduction, and real-time control tower management.Key ResponsibilitiesSLA & DOT: Drive delivery SLA adherence and Delivery on Time (DOT) across the network.Courier Governance: Manage…

What you will do

  • SLA & DOT: Drive delivery SLA adherence and Delivery on Time (DOT) across the network.
  • Courier Governance: Manage courier partners and resolve operational issues including wrong/missing/damaged shipments, fake attempts, delivery failures, and customer complaints.
  • RTO Management: Drive RTO reduction, identify root causes, and ensure timely RTO reconciliation and closure.
  • Last Mile Control Tower: Run the control tower to provide real-time visibility on breaches, pendency, RTOs, exceptions, and critical shipments; drive timely interventions.
  • Performance Management: Track courier performance, identify gaps, and drive corrective actions with partners.

What they are looking for

  • 3–8 years of experience in last-mile operations, preferably in e-commerce/D2C/logistics.
  • Strong experience in courier partner management and operational problem-solving.
  • Data-driven with strong analytical and execution skills.
  • Comfortable managing high-volume, fast-paced last-mile operations.
Control Tower ManagementCourier Partner ManagementRTO ManagementProcess ImprovementPerformance ManagementOperational Problem SolvingAnalytics
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Experience: 6-8

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