Experience Senior · 6+ yrs (5–7 years)
About the role
structured by ORIAbout GoKwikGoKwik is a growth operating system for D2C and eCommerce brands, enabling checkout optimization, RTO reduction, payments, retention, and post-purchase engagement. Today, GoKwik powers 15,000+ merchants globally, processes ~$2 billion in GMV, and continues to strengthen its AI-powered infrastructure…
What you will do
- Own smooth onboarding, drive product adoption, and ensure brands unlock maximum value from KwikCheckout.
- Deliver measurable impact on retention, upsell, and cross-sell within a portfolio of large, revenue-critical accounts through data-driven, executive-level interventions.
- Manage a concentrated portfolio of enterprise D2C/eCommerce accounts, own multi-quarter success plans and QBRs, track success milestones, and proactively mitigate churn risk at an executive level.
- Act as a strategic advisor to brand leadership, identifying revenue growth opportunities by improving checkout performance, conversion rates, payment success, and overall customer experience.
- Analyse checkout funnel performance, conversion metrics, payment success rates, customer behaviour, and platform usage to deliver strategic recommendations and present insights directly to CXOs and founders.
What they are looking for
- 5–7 years of experience in Customer Success, Account Management, or Strategic Partnerships, with a track record managing enterprise-tier accounts, preferably in SaaS, D2C, eCommerce, or Payments.
- Proven track record of managing large, complex enterprise accounts with clear, quantifiable outcomes on retention, expansion, and revenue growth.
- Strong executive presence with the ability to influence and advise CXOs, founders, and senior leadership.
- Strong analytical mindset with the ability to derive insights and drive strategic decisions.
- Excellent communication, stakeholder management, and problem-solving skills.
- Comfortable operating in a fast-paced, high-ownership environment.
Nice to have
- Hands-on experience with checkout platforms, payment gateways, eCommerce technologies, conversion optimisation, or customer journey analytics is a strong plus.
Benefits
- High ownership and direct exposure to senior stakeholders
- Strong career growth potential in a collaborative, performance-driven environment
Customer SuccessAccount ManagementStrategic PartnershipsRetentionCross-sellUpsellAnalyticsConversion OptimisationKwikCheckout
Full posting text
Experience: 5 - 7 Years