Senior DevOps Engineer

About GoKwikGoKwik is a growth operating system designed to power D2C and eCommerce brands—from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables 12,000+ merchants worldwide, processes around $2B in GMV, and is strengthening its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments, and bolstered by a $13M growth round in June 2025 (total funding: $68M), GoKwik is scaling aggressively across India, the UK, Europe, and the US.Why This Role MattersWe are looking for an SRE-focused Engineer to join our DevOps team. This role is 30% Site Reliability Engineering and 70% DevOps enablement, with observability, resilience, and incident management at its core. You will lead on-call operations, build world-class observability systems, and drive reliability engineering practices across the organization. Alongside this, you will collaborate on automation and CI/CD improvements to ensure services are built and operated for scale. We are an engineering-first team that continuously invests in tools, tests, processes, and technology. We consider our people our biggest asset and strive to build a culture of continuous learning and growth.What You’ll OwnLead SRE practices for reliability, scaling, and performance of production systemsLead on-call operations and incident response, ensuring fast resolution and minimal customer impactPerform deep debugging of production issues across infrastructure, services, and databasesDesign and automate self-healing, scalable infrastructureArchitect and implement advanced observability (metrics, logs, traces, SLIs/SLOs, APM) to detect, debug, and prevent outagesSupport CI/CD and infrastructure automation (Terraform, Kubernetes, pipelines) as part of DevOps responsibilities (20%)Implement and mature observability practices including SLIs/SLOs, distributed tracing, and APMMentor junior engineers in incident management and DevOps best practicesPartner with engineering teams on resilient architecture reviews and reliability improvementsDrive adoption of new tools and best practices to enhance infrastructure reliabilityConduct blameless postmortems, improve incident playbooks, and build a strong prevention cultureWho You Are4-7 years of experience in SRE / Production Engineering, with some DevOps exposureStrong expertise in incident management, debugging distributed systems, and on-call operationsStrong background in observability platforms such as Prometheus, Grafana, Datadog, OpenTelemetry, or similarDeep knowledge of cloud infrastructure (AWS/GCP) including networking, scaling, and HA/DR setupsHands-on experience with Kubernetes, Terraform, and CI/CD pipelinesExperience with incident frameworks, blameless postmortems, chaos engineering, and resiliency testingAbility to balance short-term firefighting with long-term reliability engineeringStrong scripting skills (Shell, Python, or Go preferred)Why GoKwikAt GoKwik, we aren’t just building tools—we’re rewriting the playbook for eCommerce in India. We exist to solve some of the most complex challenges faced by digital-first brands: low conversion rates, high RTO, and poor post-purchase experience. Our checkout and conversion stack powers 500+ leading D2C brands and marketplaces—and we’re just getting started.