Experience 3–6 yrs (3+ years)
About the role
structured by ORIDomu Technology Inc.AI Agents for collectionsAI Deployment Strategist$75K - $120K•0.01% - 0.05%•San Francisco, CA, USJob typeFull-timeRoleOperationsExperience3+ yearsVisaUS citizen/visa onlyApply to Domu Technology Inc. and hundreds of other fast-growing YC startups with a single profile.Apply to role ›About the…
What you will do
- Own Domu's client relationships from the moment a client goes live: be the single point of accountability for every enterprise account, holding Domu accountable to results and the client accountable to the plan.
- Run a portfolio of 4–6 enterprise accounts simultaneously and hit net dollar retention above 110%, through proactive upsells framed in client ROI, not reactive relationship maintenance.
- Spot expansion signals early, build the business case, and close expansion revenue without needing the founders in the room.
- Be the connective tissue between product and clients: translate client pain into structured, prioritized product feedback with commercial weight, and translate what product builds into commercial opportunities.
- Hold conversations at the VP and C-suite level.
What they are looking for
- 3+ years
- Structured thinking, client-facing pressure, and the ability to synthesize complex situations quickly.
- Operational experience working with BPOs and/or Collections and Comfortable Managing Key Stakeholders Relations
- Comfortable with data and tech: you can read a dashboard, ask the right questions of a dataset, know how to query, understand the basics of engineering, and translate numbers and complex situations into a clear client narrative.
- Strong commercial instincts: you spot expansion opportunities before the client asks, frame upsells in terms of the client's own ROI, and have closed or influenced revenue before even informally.
- Technical credibility without being technical: you understand enough about voice agents, campaign configuration, SIP infrastructure, and data pipelines to diagnose what's happening, set accurate expectations, and know when the bottleneck is engineering vs. ops.
- High bar for quality and detail, our clients are banks and fintechs.
- High agency, high accountability
Nice to have
- Portuguese fluency for Brazilian market clients.
- Experience in fintech, debt collection, financial services, or regulated industries.
- Demonstrated involvement in scope expansions, renewals, or upsells in a previous role.
- Built and launched something a side project, an internal tool, or a product at a previous job.
- Curiosity, ownership, and enough technical grounding to be credible with clients without needing hand-holding.
- Knowledge of voice AI or conversational AI platforms in production.
- You've been through the early stages of a startup before and you want that feeling again.
Before you apply
- Paid trial step in interview process
Benefits
- Healthcare
- Weekly stipend for food and transportation
- Gym membership
- Equipment budget
data analysisSIP infrastructurevoice AItelephony
Full posting text
Experience: 3+ years
Compensation listed as $75K–$120K plus 0.01%–0.05% equity.