Customer Engineer

← All open positionsCustomer EngineerBe the first technical responder for every customer issue. Own POC bugs end-to-end so engineering can stay focused on long-running work.DepartmentEngineeringLocationRemote (Global)TypeFull-timeCompensation$125k - $150k + EquityAbout the RoleWe're hiring our first Customer Engineer to be the technical face of ZeroPath. You will join every POC call, own customer-reported bugs end-to-end, and keep the engineers building the product focused on long-running work instead of fire drills.

Part forward-deployed engineer, part technical support, with deep customer exposure: the person who hears a problem on a Tuesday standup and has a fix in their hands by Wednesday morning. You report to the CTO and work directly with the founders. AEs own commercial POC progress; your job is making sure nothing technical ever blocks a deal or a renewal. Success means a sub-2-hour median first response on customer bugs, a clean weekly queue, and zero P0/P1s lingering past 48 hours during an active POC.What You'll DoBe the first technical responder on every customer issue: debug, reproduce, patch, and ship fixes against real customer codeJoin every active POC call alongside the AE and a founder, then own the technical actions through to resolutionEscalate deeper product issues to engineering and feed customer feedback back into the roadmapBuild the playbooks and tooling that let this function scale as the customer base growsMake sure no POC or renewal is ever blocked on an unresolved technical issueWhat We're Looking ForBackground in application security with hands-on experience around SAST, DAST, SCA, or similar code-scanning tools, either building, deploying, or running them inside a security teamStrong engineer who can read and reason about code in multiple languages, debug across stacks, and ship fixes without supervisionComfortable being customer-facing: you can hold a technical conversation with a CISO and a senior staff engineer in the same callOrganized and responsive: the person on the team who never lets things slip through the cracksNice to HavePractitioner experience on an enterprise security teamForward-deployed, sales engineering, or solutions engineering background at an AppSec vendorFamiliarity with CI/CD pipelines, GitHub/GitLab integrations, and SOC 2 / ISO 27001 controlsInterested?

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