Retail Operations Lead - West

Retail Operations Lead - WestJob type: Full Time · Department: Retail · Work type: On-SiteMumbai, Maharashtra, India Job detailsApplication formAbout AramyaOur vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. We are well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans.Aramya is a 100 Cr+ NMV fashion & lifestyle company backed by Accel and Z47. We're building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a new brand in stealth, going live in H2 2026.Current Retail footprint: 16 stores in Bengaluru + 2 stores in Hyderabad (and a few more are yet to go live).Opening next: Hyderabad and Chennai. Pune, Ahmedabad and Mumbai in the pipeline.Website: https://aramya.in/Our Team: https://shorturl.at/l6uAbout the RoleWe are looking for a high-ownership, execution-focused passionate individual to join Our Team as a Retail Operations Lead to drive and scale a world-class offline retail experience across our West region store network.This role goes beyond managing stores — it is about owning regional performance end-to-end, driving consistency, conversion, and customer delight across every touchpoint, while building strong operational systems and teams that can scale rapidly.You will work closely with cross-functional teams and own end-to-end store performance across the region — from customer experience and SOP adherence to team productivity and inventory discipline.Key Responsibilities1. Customer Experience & NPS OwnershipOwn and consistently improve NPS across all stores in the West regionEnsure a superior, consistent, and differentiated in-store experience aligned with brand valuesTranslate customer feedback and insights into actionable improvements across storesDrive a culture of customer obsession within store teams2. Operational Excellence & SOP AdherenceDesign, implement, and enforce robust daily SOPs across all West region storesEnsure discipline in store opening/closing, VM upkeep, trial room experience, billing hygiene, and service standardsConduct regular audits and reviews to maintain execution qualityBuild systems that ensure consistency without heavy central intervention3. Conversion & Store ProductivityDrive store conversion across the region through strong on-ground executionEnable teams with clear selling frameworks, training, and daily targetsIdentify and act on levers like walk-in quality, staff engagement, VM, and assisted sellingTrack and improve key store metrics: conversion, AOV, UPT, and Revenue per sqft4. Inventory & Merchandising DisciplineEnsure optimal inventory availability across sizes and key styles in all storesDrive strong inventory hygiene through defined refresh cycles and SOPsMinimize dead inventory while maximizing sell-through5. Team Building & Performance CultureHire, train, and manage high-performing store teams across the regionBuild strong store leadership through capable Store ManagersDrive retention through clear growth paths, feedback systems, and recognitionDesign and implement effective incentive structures aligned with business goals6. Scaling Store OperationsBuild scalable systems and processes to support rapid expansion across the West regionEnsure consistency in execution across all locations as the network growsSupport new store launches — from pre-opening readiness to post-launch stabilizationContinuously improve playbooks for store operations, staffing, and performance7. Data & Performance ManagementTrack, analyze, and act on store-level data and KPIs across the regionIdentify trends, gaps, and opportunities across locationsDrive accountability through structured reviews and performance trackingUse data to inform decisions on staffing, inventory, and operationsKey Skills & Qualifications5–8 years of experience in retail operations, preferably in fashion/lifestyleProven experience in managing multi-store operations across a regionStrong bias for action and high ownership mindsetDeep understanding of retail metrics and store-level leversAbility to build systems, not just manage day-to-day operationsStrong people leadership and team-building capabilitiesComfort working in an agile & fast-paced, high-growth environmentApply for this positionAutofill from resumeSave time by uploading your resume. (Only PDF or DOCX format supported)Upload fileLoading...Made with