Experience Not stated in the posting - worth applying if the stack matches

About the role

structured by ORI

What you will do

Create a personalized onboarding plan for each new customer, tailored to their specific needs
Help customers set up their accounts and make sure they understand how to use our product
Identify customer needs and provide solutions to ensure customer satisfaction
Monitor customer usage and provide feedback and suggestions to ensure customer success
Provide customer support and troubleshoot any customer issues

What they are looking for

Prior experience in an onboarding role and has worked as an engineer or at least worked closely with engineering teams and understands the processes
Experience as a customer success manager where you’ve maintained excellent engagement and built strong relationship with your clients
Excellent communication skills, both written and verbal
Strong problem solving and troubleshooting skills
Excellent customer service skills
A positive, can-do attitude
The ability to work independently with minimal supervision
The ability to work in a fast-paced environment

Nice to have

Familiarity with customer relationship management (CRM) software is a plus

Benefits

Competitive Compensation
Flexible work hours
Fully remote team, work from anywhere
Monthly work-from-home stipend for your work setup

Customer SuccessCRM

Full posting text

WorkflowOpen menuRequest DemoGet StartedCustomer Success Specialist - OnboardingAbout HaticaHatica is a venture-backed fast growing SaaS startup focussed on building an engineering analytics platform to help development teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate as a fully distributed organisation of high performance and inclusive teams.We are looking for an experienced and customer-focused Customer Success Specialist - Onboarding to join our team. The successful candidate will be responsible for guiding our new customers through the onboarding process, providing them with best-in-class service to ensure their success with our product.Experience - 2 to 3 yearsWork timezone: EST/PST/Any US timezones preferredPrimary responsibilities include:Create a personalized onboarding plan for each new customer, tailored to their specific needsHelp customers set up their accounts and make sure they understand how to use our productIdentify customer needs and provide solutions to ensure customer satisfactionMonitor customer usage and provide feedback and suggestions to ensure customer successProvide customer support and troubleshoot any customer issuesMonitor customer onboarding process and proactively identify opportunities for improvementMaintain up-to-date records of customer interactionsThe ideal candidate will have:Prior experience in an onboarding role and has worked as an engineer or at least worked closely with engineering teams and understands the processesExperience as a customer success manager where you’ve maintained excellent engagement and built strong relationship with your clientsExcellent communication skills, both written and verbalStrong problem solving and troubleshooting skillsExcellent customer service skillsA positive, can-do attitudeThe ability to work independently with minimal supervisionThe ability to work in a fast-paced environmentFamiliarity with customer relationship management (CRM) software is a plusBenefitsWork with the best and brightest on a global cutting-edge SaaS productPerformance oriented culture built on fairness and inclusivityCompetitive CompensationFlexible work hoursFully remote team, work from anywhereMonthly work-from-home stipend for your work setup Experience2 to 3 yearsLocationRemotePreferred LocationsBangaloreGurugramIndiaSkillsCustomer SuccessReady to dive in? Start your free trial today

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