Experience 1–3 yrs (1–5 years)
About the role
structured by ORIAbout SolarSquare EnergyAt SolarSquare, we’re building the Home-Energy brand of future India. We help Indian homes transition to clean, affordable solar energy, moving away from coal-based electricity.
What you will do
- Serve as the primary point of contact for customers during project execution
- Provide regular updates on progress, timelines, and post-installation support
- Handle complaints, queries, or concerns with empathy and urgency
- Proactively resolve customer escalations in coordination with internal teams (Ops, Design, Legal, Service)
- Ensure TAT and NPS targets are met or exceeded
What they are looking for
- Education: Graduate (any discipline).
- Experience: 1–5 years in customer success, project coordination, operations, or service roles.
- Excellent verbal and written communication (Local language + Hindi/English)
- Customer-first approach and empathy under pressure
- Strong coordination and multitasking ability
- Familiarity with CRMs and Google Sheets
- Smartphone with internet
- Willingness to travel locally and work weekends
Nice to have
- Background in engineering, customer service, or operations is a plus
- Preferred Female Candidate
Benefits
- Attractive salary + performance-based incentives
- Fast-track growth in the booming clean tech sector
- Structured onboarding & training
- Opportunity to make real impact in India's clean energy movement
Verbal and written communicationCustomer serviceMultitaskingProject coordinationOperationsCRMGoogle Sheets
Full posting text
Experience: 1 - 5 yrs