Experience Senior · 6+ yrs (6–10 years)
About the role
structured by ORIAbout SolarSquare:At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity.
What you will do
- Hire, train, mentor, and lead a team of customer service executives.
- Oversee prompt and empathetic resolution of customer complaints and queries across multiple channels (calls, emails, WhatsApp, social media).
- Design and implement scalable and efficient customer service workflows.
- Maintain dashboards and MIS for service performance, TATs, escalations, and feedback.
- Liaise with installation, technical, design, and product teams to ensure a seamless customer experience.
What they are looking for
- Education: Graduate in any discipline.
- Experience: 6–10 years in customer service operations, with at least 2+ years in a managerial role.
- Excellent communication and interpersonal skills (English, Hindi, and local language proficiency preferred)
- Conflict resolution and escalation handling
- Strong process orientation and problem-solving ability
- Data-driven decision-making and reporting skills (Excel, CRM tools)
- Team leadership and motivation
- Willingness to work in a fast-paced and agile environment
- Open to working rotational weekends
Nice to have
- MBA or relevant certifications are a plus.
- Experience in solar, D2C, fintech, insurance, or telecom is an advantage.
- Local language proficiency preferred
Benefits
- Competitive salary with performance-linked incentives
- High-impact leadership role in a fast-growing clean energy company
- Supportive work culture and transparent leadership
- Rapid career progression for high performers
Team LeadershipConflict resolutionEscalation handlingProblem-solvingProcess OptimizationCommunicationReportingExcelCRM toolsWhatsApp
Full posting text
Experience: 6 - 10 yrs