Experience 1–3 yrs (2–4 years)
About the role
structured by ORIAbout SolarSquare:At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity.
What you will do
- Be the first point of contact for customers, guiding them through onboarding and usage.
- Support training and adoption of solar solutions to ensure customers achieve early success.
- Act as a customer advocate, addressing queries and concerns promptly and empathetically.
- Maintain accurate records in the CRM and ensure timely updates on customer progress.
- Identify upsell/cross-sell opportunities and share them with the sales team.
What they are looking for
- 1–3 years of experience in customer success, relationship management, or customer support roles.
- Excellent written and verbal communication skills (English, Hindi, and regional language preferred)
- Strong problem-solving and conflict resolution skills
- Ability to collaborate cross-functionally and manage multiple stakeholders
- Proficiency in Google Sheets, MS Excel, and CRM tools
- Customer-centric mindset with attention to detail
Nice to have
- Experience in clean tech, fintech, telecom, or D2C is a plus
- Regional language preferred
Benefits
- Opportunity to work with one of India’s top 10 rooftop solar companies
- A fast-paced, mission-driven environment committed to sustainability
- Comprehensive training and exposure to customer lifecycle management
- Pathways for growth in Customer Delight and Operations
Customer SuccessRelationship ManagementCustomer SupportProblem-SolvingConflict ResolutionCommunicationGoogle SheetsMS ExcelCRM
Full posting text
Experience: 2 - 4 Years