Experience 1–3 yrs (1–3 years)
About the role
structured by ORIAbout SolarSquare Energy:At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity.
What you will do
- Assist in managing the end-to-end customer lifecycle including onboarding, support, adoption, and retention.
- Serve as the primary point of contact for customer queries, feedback, and issues—ensuring a consistent and high-quality experience.
- Collaborate with internal teams (product, sales, operations) to address customer challenges and improve satisfaction.
- Monitor and analyze customer health metrics, taking proactive steps to improve engagement and reduce churn.
- Work with the Customer Success Manager to improve Net Promoter Score (NPS) by championing customer feedback and improvements.
What they are looking for
- Education: Minimum graduate degree (MBA preferred).
- Experience: 1–3 years of experience in customer success, client servicing, or customer relationship management.
- Communication: Excellent verbal and written communication skills in English and Hindi.
- Analytical Thinking: Proficient in Google Sheets and MS Excel for tracking, reporting, and analysis.
- Customer-Centric Mindset: Strong ability to resolve conflicts and maintain long-term positive relationships.
- CRM Knowledge: Hands-on experience with CRM tools and customer service platforms.
- Team Collaboration: Ability to work cross-functionally with sales, product, and service teams to meet customer needs.
- Conflict Resolution: Skilled in de-escalating issues and turning customer challenges into opportunities.
- Strong problem-solving and decision-making skills.
- High attention to detail and a proactive approach to improving customer experience.
- Willingness to work in a dynamic, fast-paced, and customer-first environment.
Nice to have
- MBA preferred
- Knowledge of digital customer engagement platforms is a plus
Benefits
- Competitive fixed salary with attractive performance-based incentives
- Best-in-class onboarding and sales training
- Opportunity to work in the booming clean energy sector
- Fast-track growth for high performers
Customer SuccessClient ServicingCustomer Relationship ManagementCommunicationAnalytical ThinkingConflict ResolutionProblem SolvingDecision MakingGoogle SheetsMS ExcelCRM
Full posting text
Experience: 1 - 3 Years