Experience 1–3 yrs (2–5 years)
About the role
structured by ORIJob DescriptionQUALITY ANALYST (Customer Engagement)About SolarSquareAt SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity.
What you will do
- Monitor and evaluate customer interactions based on defined quality standards.
- Audit calls for process adherence, compliance, communication effectiveness, and customer handling.
- Provide structured and actionable feedback to team members and Team Leaders.
- Maintain daily, weekly, and monthly quality scorecards and reports.
- Identify recurring performance gaps and recommend corrective actions.
What they are looking for
- 2–5 years of experience in quality monitoring within voice-based/customer engagement environments.
- Strong understanding of quality frameworks and performance metrics.
- Experience working in target-driven environments.
- High attention to detail and strong listening skills.
- Ability to deliver constructive feedback confidently and objectively.
- Comfortable working in a fast-paced growth environment.
Analytical skillsReportingListening skillsEvaluationProcess orientationCollaborationStakeholder managementMS Excel
Full posting text
Experience: 2-5 Years