Vice President Product Manager: Client Platform Multi-Factor Authentication

Vice President Product Manager: Client Platform Multi-Factor Authentication Purchase, NY Morgan Stanley is a leading global financial services firm providing investment banking, securities, investment management, and wealth management services to clients worldwide. Digital Client Experience & Platforms is building secure, scalable, and intuitive client-facing capabilities that help protect clients, enable digital adoption, and support trusted engagement across web and mobile channels. We are seeking a Vice President, Product Manager to own the end-to-end product strategy and roadmap for client platform Multi-Factor Authentication (MFA). This leader will serve as a builder-operator for a critical identity and security platform, delivering secure-by-design authentication capabilities that protect clients while preserving a seamless digital experience. The role requires strong product judgment, execution discipline, and the ability to align engineering, cybersecurity, fraud, risk, legal, compliance, design, operations, and channel stakeholders around a measurable roadmap. Key Responsibilities Product Strategy & Platform Ownership * Own the MFA product vision, multi-year roadmap, and quarterly delivery plans across web, mobile, and shared client platform capabilities. * Define reusable authentication capabilities, adoption patterns, and integration standards that can scale across multiple client journeys and channel teams. * Translate security, fraud, regulatory, and client experience objectives into clear product outcomes, prioritized features, and measurable success criteria. * Develop the target-state roadmap for enrollment, step-up authentication, trusted devices, device binding, recovery, factor management, and channel migration. Delivery, Execution & Operating Discipline * Lead cross-functional delivery with engineering, architecture, cybersecurity, fraud, operations, design, and channel product teams from discovery through production launch. * Convert product strategy into epics, features, user stories, acceptance criteria, release plans, and launch readiness artifacts. * Manage dependencies across identity, session management, device intelligence, fraud decisioning, client servicing, contact center tooling, and digital channels. * Drive disciplined product rituals including prioritization, backlog grooming, stakeholder reviews, delivery governance, testing, release readiness, and post-launch validation. Risk, Controls, Privacy & Governance * Partner with Technology, Cybersecurity, Fraud Operations, Chief Data Office/Risk, Legal, Compliance, and Internal Audit to ensure MFA capabilities meet internal control standards and external regulatory expectations. * Own product documentation and governance artifacts, including risk assessments, control mappings, audit evidence, exception handling, change approvals, and operational readiness materials. * Embed privacy, consent, data minimization, resiliency, and auditability considerations into product design and delivery decisions. Client Experience, Adoption & Operational Excellence * Optimize MFA experiences to reduce friction while maintaining strong protection, including prompt frequency, factor choice, enrollment completion, recovery flows, accessibility, and servicing escalation paths. * Partner with UX research, design, analytics, and servicing teams to validate journeys, identify drop-off drivers, and improve client and advisor outcomes. * Define production health expectations, including observability, incident readiness, defect prioritization, operational playbooks, and post-launch performance reviews. * Coordinate rollout, communications, training, and change management with digital channels, field/service organizations, and support teams. Metrics & Continuous Improvement * Define and track product, risk, and operational KPIs including MFA enrollment rate, challenge success rate, authentication latency, factor adoption, step-up frequency, fraud loss reduction, account take