Experience Senior · 6+ yrs (5+ years)
About the role
from listingAt Thatch, the Operations Lead (Customer Support) is the person who shapes how members, employers, and brokers experience the product when it matters most — and builds the team and systems to deliver that experience at scale. If you're a leader who's energized by developing people, solving hard operational problems, and turning great support into a genuine competitive advantage, this is where that work comes to life.