About the role
structured by ORIWe are looking for an individual who loves to help, troubleshoot, and seek out opportunities for improvement. In the Support Engineer position, you will be directly in touch with our customers, which range from small to large businesses.
What you will do
- Take ownership to timely resolution of customer inquiries
- Investigate and troubleshoot customer inquiries
- Assist customers to solutions in a timely manner
- Testing product/software change requests
- Develop and maintain product documentation
What they are looking for
- High School Diploma or equivalent
- Minimum of 6 months experience in SaaS product based customer service role
- Must live in the Western United States
Full posting text
We are looking for an individual who loves to help, troubleshoot, and seek out opportunities for improvement. In the Support Engineer position, you will be directly in touch with our customers, which range from small to large businesses. You will be helping our customers to get the best experience possible out of our software solutions.
Applicants must be eligible to work and currently live in the Western United States.
Duties and Responsibilities
Take ownership to timely resolution of customer inquiries
Investigate and troubleshoot customer inquiries
Assist customers to solutions in a timely manner
Testing product/software change requests
Develop and maintain product documentation
Develop training materials, how to guides, solution articles, etc. to support product end users
Operate as a subject matter expert on our software products
Provide feedback and feature suggestions to improve overall usability of our software products
Continuous monitoring of systems utilized
Provide excellent customer support
Communicate in a clear and professional manner both internally and externally
Utilize technical documentation to investigate and resolve problems
Actively look for ways to improve and help customers.
Requirements
High School Diploma or equivalent
Minimum of 6 months experience in SaaS product based customer service role
Must live in the Western United States
Skills and Qualifications
Self starter mindset
Problem solving mentality
Excellent communication skills (oral and written)
Fluency in the English language, including the meaning and spelling of words, rules of composition, and grammar
Able to thrive in a remote working environment including work time, communication both internally and externally, tracking hours, and following procedures
All your information will be kept confidential according to EEO guidelines.
NDM Global Inc . is a SaaS (Software as a Service) company that values teamwork and strengthening our relationship with customers and each other. We believe our people are what makes us great, and they have the skills and the potential to elevate our customers’ experience to the next level.
We believe that hard work and commitment will benefit NDM Global Inc . and also will give all of our employees a sense of pride and accomplishment.
Originally posted on Himalayas