About the role
from job page<aside> 📝 Summary: Department : Growth Type: Full-time (CDI) Start Date : As soon as possible Location : 📍Brussels / Paris / Hybrid </aside> 🌟 Intro At Chift, we're building the financial integration layer for software companies and AI agents. Founded in 2022, Chift is a fast-growing startup backed by strong investors, already working with hundreds of B2B SaaS, including public companies and many unicorns 🦄 Our platform lets B2B software companies and AI agents unlock their potential with connectivity. Thanks to a unified API, our clients are able to connect with dozens of financial software at once, instead of spending years building integrations themselves. Our ambition: become the European leader of financial integration 🚀 🎯 Your Mission As a Customer Success Manager, you’ll play a strategic and operational role. Your job is not just to support, but to partner. In many B2B SaaS companies, this would be seen as a partnership role: you’ll help our clients leverage Chift to power their own product, fuel their growth, and stand out in their market. It is a purely win-win relationship because the more our client grow, the more we grow with them, since they often make money out of Chift. You’ll: Ensure smooth onboarding and product adoption Help them market integrations as a competitive advantage Act as an expert advisor on integrations and go-to-market strategy Drive mutual growth for our clients and Chift 👨💻 Key Responsibilities Guide onboarding: Support clients during implementation so they can quickly get value from Chift (with the help of our Solution Engineers) Drive adoption: Make sure integrations are activated and used effectively. Align the roadmap with our client’s needs and make sure they take the most out of Chift. Advise strategically: Help clients use integrations as a sales & marketing asset Be the voice of the customer: Share feedback with our product and tech teams to help us improve