Junior Support Engineer

Skip to content # Junior Support Engineer Summary: Department: Tech Type: Permanent contract (CDI) Start date: as soon as possible Location: Brussels / Hybrid ​ Do you thrive on solving challenges, love the tech industry, and are excited about working in a dynamic startup environment? If so, Chift has the perfect opportunity for you. Intro Chift is an integration platform helping software companies develop native integrations at scale in their product thanks to unified APIs ​ The company was created in 2022 with the ambition to become the European leader of financial software integrations by 2027 We’re a fast-growing startup with ambitious goals, and we’re looking for talented individuals to join our journey and make an impact. At Chift, you’ll work alongside driven and enthusiastic people, all committed to innovation and collaboration. It’s an exciting opportunity to be part of the early builders shaping our future. Your responsibilities: You will have a key role in our company as you will be in direct relation with our customers helping them to enjoy a perfect ride with Chift. We are looking for someone who is willing to take on responsibilities with a focus on troubleshooting and resolving end-user problems. At Chift, you work both with the connector team (back-end) and our customer success team. In your daily work, you will be mostly in contact with our clients’ technical team. Here is an overview (not exhaustive) of your responsibilities: Support of our customers (1st-line) & 2nd line support for end-users Handle tickets related to issue with our applications: sync issues, api issues, … Troubleshooting Improve our processes & procedures related to support Documentation of problems & solutions, helping to build the perfect self-service portal for customers Profile sought: +2y of engineering or technical support experience Developing skills: knowledge of Python and APIs is wanted Comfortable using tooling like Postman to reproduce issues our customers face Bonus: we are working with Pylon internally. If you are already familiar with this tool, it is a huge advantage. If not, that is normal. Love working with customers and have good communication skills Thirst for knowledge; you love challenges and are eager to learn new things. Moreover, you want to understand the different technologies used to have a good overall view of the solution. Startup enthusiast: the environment is more rock and roll than a corporate job. You need to be open-minded, resourceful, curious, and enjoy collaboration. A first startup experience is a plus, but not a must Having an ownership and "doer" spirit: the small size of the team will allow you to take the lead on different subjects Language: French or Dutch native with a good English proficiency. Speaking Spanish is the cherry on the cake. What we offer: Support from experienced team members including founders. Opportunity to grow with the company and explore other roles. Experience in a young, rapidly growing tech startup and a great atmosphere . Flexible work schedule and a mix of office/remote work. Attractive package (salary, meal vouchers, eco-vouchers, mobility budget, flexible vacation days , etc.). Possibility of accessing equity in the next funding round . A good atmosphere in a startup means: afterworks, teambuildings, and activities to celebrate each important milestone together. To learn more: You see yourself in the description above? Then go ahead and send an email to alexandre.demain@chift.eu or apply via the form below ​ Apply here Learn More about Chift Job Page Website LinkedIn Blog Why work at Chift ? - YouTube Tap to unmute Why work at Chift ? Chift Chift17 subscribers Watch on