Lead Product Manager, Transaction Platform

Lead Product Manager, Transaction Platform Team Product Location HCMC, Vietnam Job Type Full-time The role at a glance Get to Know the TeamThe Transaction Platform team powers Grab's multi-billion-dollar Deliveries business across Southeast Asia. We build the core platforms that orchestrate every order, payment, refund, dispute, and merchant transaction at massive scale. Our mission is to deliver a trusted, resilient, and efficient commerce platform that balances customer experience, merchant trust, and sustainable business growth.Get to Know the Role As a Lead Product Manager, you will own and advance key areas of Grab's merchant transaction platform. You'll lead the development of mission-critical capabilities that power millions of orders daily, working at the intersection of distributed systems, financial integrity, and large-scale operational workflows. You will translate broader platform strategy into clear product roadmaps, make thoughtful technical and business trade-offs, and work closely with engineering and cross-functional partners to deliver reliable, scalable solutions. This role requires strong product judgment, systems thinking, and the ability to drive complex initiatives across teams and markets.Key responsibilitiesOwn Platform Roadmaps: Define and execute the product strategy and roadmap for key areas of Grab's merchant transaction platform, balancing immediate business needs with long-term scalability and reliability.Build High-Scale Platform Capabilities: Lead the design and delivery of platform services spanning order lifecycle management, merchant operations, dispute resolution, and transactional integrity.Solve Complex Platform Problems: Break down complex, multi-party workflows and work with engineering and operational teams to deliver accurate, reliable, and resilient transaction-processing experiences.Drive Operational Excellence: Develop platform capabilities that reduce merchant downtime, improve operational governance, and recover merchant demand through automation, permissions, auditing, and risk controls.Make Data-Informed Decisions: Define success metrics, analyse platform performance and operational data, and use insights and experimentation to prioritise improvements and guide product decisions.Lead Cross-Functional Execution: Partner with engineering, operations, finance, legal, and commercial teams to clarify requirements, resolve trade-offs, and deliver complex initiatives across the region.Contribute to Platform Strategy: Bring customer, merchant, operational, and technical insights into the broader Transaction Platform strategy and identify opportunities to strengthen the platform over time. Read more Skills you need Essential SkillsAt least 6 years of Product Management experience, including ownership of platform products such as transaction processing, payments, commerce platforms, order management, financial systems, or backend infrastructure.Strong technical and systems thinking, with the ability to understand complex architectures, work effectively with engineering teams, and make sound product and platform trade-offs.Demonstrated experience taking complex platform capabilities from problem definition and discovery through launch, adoption, and ongoing optimisation.Strong analytical and problem-solving skills, using data, experimentation, customer insights, and technical understanding to identify opportunities and guide product decisions.Excellent stakeholder management and communication skills, with a proven ability to align cross-functional teams across engineering, operations, finance, legal, and commercial organisations.A track record of driving execution in complex environments, managing dependencies, resolving ambiguity, and delivering measurable customer, merchant, operational, or business outcomes. Read more What we offer About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Read more Life at Grab Life at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leaveWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hoursWhat We Stand For at GrabWe are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. Read more What’s it like to work at Grab? Play video View our location You’ll find transportation, food delivery, financial services and much more cooking up in our Vietnam offices. Take a tour and find a role you love within our dynamic team. [Click to enlarge image] [Click to enlarge image] [Click to enlarge image] [Click to enlarge image] [Click to enlarge image] Meet the Product team The product team is at the heart of Grab, working at the intersection of business, design, and engineering. Our secret power drives collaboration between teams and harnesses their expertise to develop the latest innovations that exceed our users’ expectations. I started as an intern in 2014, and now I'm a Senior Product Management Leader. It's been a journey of growth and fulfilment at every turn. The best part of my internship? Landing a full-time job at Grab, but more importantly, being part of a team united by a shared purpose, learning from incredibly talented colleagues, and making a tangible difference to both consumers and driver-partners. “ ” By fostering a workplace culture that prioritises inclusion and diversity, Grab is creating an environment where people from varied backgrounds can feel valued and respected, leading to a free flow of unique perspectives and experiences that can inspire greater innovation and success. This supportive and safe workplace also provides a sense of belonging for employees, which can boost morale and lead to increased productivity and collaboration. “ ” I’m part of the Product Team for Grab Kiosk and we are quite close. We get to collaborate with a lot of other departments and stakeholders which is great because you’re always meeting new people and making new friends. We’ve built up a really good dynamic within the team where, even though we have different roles, we’re always ready to help each other out. “ ” The Application Process What can you expect when you apply for a role at Grab? Here’s what our hiring process looks like. Step 1: Apply. We have a range of open roles from Marketing to Engineering and everything in between. Find the one that’s best for you and show us why you’re our next teammate. Step 2: Getting to know you. Next, you’ll have a video or phone interview with one of our recruiters to chat about you, the role, and your past work experiences. Step 3: Testing, testing… 123. Some roles might require assessments and/or a technical competency interview. For other roles, there might be an additional interview – speak with your recruiter for application details. Step 4: Is it a culture match? Finally, we’ll find out how we fit together, if your career vision aligns with our mission, how you embody the 4 H's, and your working style and personality.