Experience Senior · 6+ yrs (5+ years)
About the role
structured by ORIMoonset HealthAI for Post-Acute Senior Care (Hospice, Home Health, Skilled Nursing…Founding CX Lead$100K - $140K•0.10% - 0.30%•Seattle, WA, USJob typeFull-timeRoleOperationsExperience3+ yearsVisaUS citizen/visa onlyConnect directly with founders of the best YC-funded startups.Apply to role ›Sherril WangCPOSherril…
What you will do
- Onboard new customers and get teams live quickly.
- Train clinicians, admins, and compliance teams.
- Monitor adoption through usage data, customer feedback, and frontline support.
- Triage issues, unblock customers, and coordinate closely with Engineering.
- Build strong customer relationships that drive retention and renewals.
What they are looking for
- US citizen/visa only
- 3–6+ years in customer success, implementation, product ops, consulting, healthcare ops, or a similar customer-facing role.
- Strong customer instincts; trusted by both frontline users and leadership.
- Technically comfortable; fluent with AI tools, SQL, automations, and troubleshooting.
- Clear, sociable, and fun communicator who can train busy, non-technical healthcare teams.
- Operationally rigorous; able to turn messy workflows into repeatable processes.
- High-agency and comfortable in an early-stage startup.
Nice to have
- Hospice, home health, SNF, or compliance experience.
- Experience with healthcare SaaS, EHRs, clinical documentation, or healthcare operations.
- Familiarity with Datadog and other analytics tools
- Experience conducting product trainings
Benefits
- Competitive salary
- Equity
- Mission-driven work
SQLCustomer SuccessImplementationProduct OpsConsultingHealthcare OpsTroubleshootingAutomationsDatadog
Full posting text
$100K–$140K