Application Support Engineer

Job Title :- Application Support Engineer. Qualification: B-Tech, B.E, B.SC Technical Expertise: 2 to 5 years’ experience and knowledge on • Windows Server Administration • SQL (My SQL and SSMS), • Application Support, • Working experience on .Net based application support (IIS, Authentication, Authorization tools) • Installing the SSL certificates, • Working experience on Linux servers, • Knowledge on applications hosted on Cloud. • Maintaining the Hygiene of the servers (Windows/Linux) • Basic Java knowledge * Incident handling (P1, P2, P3, P4s). * Excellent Troubleshooting and analytical skills. * ITIL certification will be added advantage. * Good communication and interpersonal skills and ready to work 24*7. Roles & Responsibilities: Some of the Production Support activities are listed below. • Working on deployment activities. • Deploying, Testing the builds on lower environments, taking it LIVE on Production with necessary approvals. • Sanity on Production daily to make sure Production is secure for the customers before they login. • Pre-Production and Production servers Hygiene to be maintained on Monthly basis. • Running Automation/Migration scripts handed over to us by the Dev. team. • Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases. • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate. • Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures. • Handling escalated issues from customers. • Performing pre-deployment and deployment activities About BRAHMA AI: BRAHMA AI is the next generation of enterprise media technology formed through the integration of Prime Focus Technologies and Metaphysic. By combining CLEAR®, CLEAR® AI, ATMAN, and VAANI into one ecosystem, BRAHMA AI enables enterprises to manage, create, and distribute content with intelligence, security, and efficiency. Proven, scalable, and enterprise-tested, BRAHMA AI is helping global organizations accelerate growth, efficiency, and creative impact in the AI-powered era.