Founding Customer Success Manager

We just raised €3M to make sales humanRead moreAll positions🌱Founding Customer Success Manager.Business/Stockholm, Sweden/Posted Jul 5, 2026Apply for this roleWe’re looking for a Founding Customer Success Manager to own our customer base, activation, retention, and expansion. You’ll sit on the customer’s side of the table, understand their sales motion deeply, and turn happy users into growing accounts. This is not a support role: it’s a strategic revenue role, and NRR is your scoreboard.Why joinWe’re a small, talent-dense team building a generation-defining company from Stockholm. We value speed, rigour, and extreme ownership. If you’re obsessed with customers, think strategically about their business (not just our product), and get energy from unlocking value, you’ll feel at home.You’ll inherit a customer base that already loves the product, customers across 10+ countries report 90% less prospecting time, 3x market coverage, and 2x customer meetings, and your job is to make every account reach those numbers, then expand. The upsell potential in this base is enormous, and nobody owns it yet. You will.We’re backed by founders and operators behind Lovable, OpenAI, Tandem Health, and Neo4j.What you'll doIn one sentence: Own the customer lifecycle from onboarding to expansion.Drive activation: Personally onboard new teams, get every rep to their first “wow” fast, and proactively rescue low-engagement accounts before they become churn riskRun strategic account work: QBRs with larger customers, understand their sales organization from the inside and show them what they’re not yet unlockingOwn expansion: Identify power users as internal champions, spot the seat and usage growth hiding in every account, and grow NRRTurn usage into insight: Watch product data for who’s thriving and who’s stuck, and act on it, with Spiich agents handling the monitoring grunt work for youFeed the product: Be the customer’s voice internally; the feedback loop that decides what we build nextBuild the playbook: Onboarding flows, health scoring, webinars, and best-practice sharing, define how CS works here from scratchWho you are1–3 years in customer success, account management, or consulting, with proof you’ve grown accounts, not just kept them aliveStrategic thinker: you get genuinely curious about how a customer’s sales organization works and where the value is stuckCommercially sharp: comfortable owning expansion revenue and having pricing conversationsStructured builder: you document what works and create repeatable systemsFluent with data: usage metrics tell you where to spend your dayComfortable with ambiguity, early-stage chaos, and fast iterationFully committed to the mission: not “just a job”Bonus: Experience in B2B SaaS serving sales or revenue teams.What we offerOwn the entire CS function from day one; you define it, you run itWork directly with the founders on customers, product, and strategyCompensation tied to what you control: retention and expansionMeaningful equity through qualified employee stock options (QESO)Mission-driven, no-BS culture: experiment, ship, learnFully on-site in Stockholm; we believe in working togetherAbout Spiich LabsSpiich is the agentic platform for sales teams. Reps focus on the human work, building relationships, building trust, and closing deals, while Spiich agents handle everything else: prospecting, lead generation, CRM updates, meeting prep, follow-ups, and everything in between. The system integrates knowledge graphs, memory, and agentic workflows to deliver real help, not just summarisation or search. We’re backed by founders and operators behind Lovable, OpenAI, Tandem Health, and Neo4j.How we hireSubmit your applicationIntro call with Johan (Co-founder & CEO)Mock QBR: we play a customer who’s underusing the product, show us how you’d unlock the accountExpansion case: walk us through an account you grew and exactly how you did itJoin us for trial work lasting 2 days on-site. We’ll see how you tick and you get to meet the team and explore whether joining Spiich feels right for you.We move fast; the full process typically takes under two weeks.How to applyDrop us a line with your LinkedIn, a note on why this excites you, and the account you’re proudest of growing (and how). No CV needed.Apply: hello@spiich.aiOther open positions.👽Fullstack EngineerStockholm, Sweden · Posted Jun 23, 2026🤖Founding AI EngineerStockholm, Sweden · Posted May 18, 2026🎨Founding UI/UX & Brand DesignerStockholm, Sweden · Posted Jul 5, 2026All positions