About the role
structured by ORIThe Client Relations Manager is the primary point of contact for all company clients. This individual will play a crucial role in building and maintaining strong relationships, resolving issues efficiently, and ensuring high client satisfaction and retention.
What you will do
- Be the first point of contact for clients via phone calls, emails.
- Handle client requests and concerns, coordinating with internal teams to ensure a timely and satisfactory resolution.
- Proactively resolve client complaints and difficult situations with professionalism and empathy.
- Assist with client account management, including processing payments, sending out notifications, and answering questions about billing.
- Maintain detailed and accurate records of all client interactions.
What they are looking for
- Previous experience in a client-facing or customer service role.
- Excellent verbal and written communication skills.
- Proven ability to problem-solve and manage conflicts.
- Strong attention to detail and organizational skills.
- Ability to effectively handle multiple tasks and priorities.
- A positive and service-oriented attitude.
Nice to have
- Proficiency with CRM (Customer Relationship Management) software is a plus.
Before you apply
- Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
- NO working for another company at the same time.
- NO hiring subs to do what we hired you to do.
Full posting text
The Client Relations Manager is the primary point of contact for all company clients. This individual will play a crucial role in building and maintaining strong relationships, resolving issues efficiently, and ensuring high client satisfaction and retention. The position requires strong communication skills, a proactive approach to problem-solving, and the ability to thrive in a fast-paced, dynamic environment.
Key Responsibilities
Be the first point of contact for clients via phone calls, emails.
Handle client requests and concerns, coordinating with internal teams to ensure a timely and satisfactory resolution.
Proactively resolve client complaints and difficult situations with professionalism and empathy.
Assist with client account management, including processing payments, sending out notifications, and answering questions about billing.
Maintain detailed and accurate records of all client interactions.
Ensure all actions and communications are in compliance with company policies and relevant regulations.
Qualifications and Skills
Previous experience in a client-facing or customer service role.
Excellent verbal and written communication skills.
Proven ability to problem-solve and manage conflicts.
Strong attention to detail and organizational skills.
Ability to effectively handle multiple tasks and priorities.
Proficiency with CRM (Customer Relationship Management) software is a plus.
A positive and service-oriented attitude.
WARNINGS:
NO TEMPORARY workers.
Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
NO working for another company at the same time.
NO hiring subs to do what we hired you to do.
We terminate immediately due to these violations.
Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.
Core Values we expect team members to remember:
Trust.
Go Getter.
Transparency.
Salary: $750 – $1,150 / month Originally posted on Himalayas