Business Support Manager

Drive business performance through reporting, workspace planning, and transformation initiatives in a dynamic team.

Build a strong foundation in business management while helping teams run smarter, faster, and more effectively. You will partner with stakeholders to improve processes, strengthen reporting, and support initiatives that matter. If you enjoy solving problems, organizing priorities, and turning data into clear insights, this role offers meaningful exposure and growth. Join us to help shape how work gets done.

Job summary

As a Business manager in the Business management team, you will support day-to-day operations and key initiatives by improving processes, strengthening reporting, and helping manage business risks. You will work closely with stakeholders to deliver clear analysis, high-quality materials, and structured project support. You will also contribute to workspace planning and transformation efforts that improve the overall employee experience and operational effectiveness.

Job responsibilities

Support workspace planning by providing guidance on seating allocations for business-as-usual operations, peak utilization periods, and business continuity needs

Create, review, and publish standardized site reports and updates (e.g., utilization summaries, occupancy reporting, and executive-ready one-pagers)

Monitor workspace utilization trends and drive progress toward utilization goals in partnership with stakeholders

Coordinate with real estate, facilities, and technology partners to support site changes, densification, and transfer initiatives

Support the development and execution of business transformation activities aligned to team priorities

Drive and promote the adoption of digital solutions that improve operational workflows and stakeholder experience

Partner with team members and global stakeholders to simplify, improve, and add value to existing business processes

Prepare business analysis, presentations, and project materials with a high level of responsiveness and accuracy

Identify, escalate, and help mitigate risks associated with initiatives and deliverables

Gather, validate, interpret, and analyze data to resolve reporting gaps and provide insights, trend analysis, and recommendations

Required qualifications, capabilities and skills

Bachelor’s degree or equivalent (completion of a 4-year course)

Proficiency in Microsoft Excel (including pivot tables) and Microsoft PowerPoint

Experience creating clear, executive-ready presentation materials and/or business reports

Ability to collect, validate, and interpret data to support reporting and decision-making

Strong written and verbal communication skills

Strong organization and project coordination skills, including the ability to manage multiple priorities

Demonstrated ability to work effectively with multiple stakeholder groups

High attention to detail, including consistency, formatting, and quality checks for deliverables

Ability to work with a high degree of independence and follow through on commitments

Preferred qualifications, capabilities and skills

Experience in business management, business operations, or an equivalent support function

Experience supporting workspace planning, utilization reporting, or site initiatives

Experience with data visualization tools (e.g., Tableau)

Experience with analytics and automation tools (e.g., Alteryx, UiPath, Python)

Experience creating reporting frameworks, scorecards, or dashboards for stakeholders

Experience supporting process improvement or business transformation initiatives

Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.