Customer Support Associate (US Shift)

Customer Support Associate (US Shift) Onsite (Bengaluru, India) Full-time View all jobs About Codingal: Codingal ( www.codingal.com ) is a global leader in online coding education for kids and teens, offering live, interactive classes taught by expert Computer Science instructors. Our mission is to inspire kids to fall in love with coding and empower them to create apps, games, websites, and animations, preparing them to become future entrepreneurs, engineers, and scientists. With a curriculum accredited by STEM.org and based on the K-12 Computer Science Framework, Codingal provides personalized learning paths through 1:1 private classes or small group sessions. Kids find the experience fun and engaging, as reflected in our exceptional ratings: teachers are rated 4.9/5, curriculum 4.8/5, and an NPS of 86. Founded in the US and backed by top investors like Y Combinator, Rebright Partners, and angel investors, Codingal has reached 1M+ students worldwide. Parents trust Codingal for high-quality coding education that starts kids on a journey to unlock their full creative potential. We are looking for a Customer Support Associate (US Shift) to join the passionate Codingal team. Key Responsibilities: - Provide exceptional support to customers. - Provide technical support to Parents and Teachers. - Provide chat, Email, and call support to our customers. - Handle escalation tickets. - Schedule, reschedule, and manage student classes. - Be a relationship expert and ensure customer retention and satisfaction. Perks - Free Lunch & Dinner - Exposure to a fast-paced Ed-Tech startup. - Health Insurance Education: Bachelor’s degree Requirements: - Prior Customer Support experience - Fluency in English communication - Availability to work from the office. Salary: Up to 5 LPA based on experience Shift Time: 10 PM to 7 AM Week off: Any one day between Monday and Friday Location: HSR Layout, Bangalore, India Please note that this is an in-person role, with no remote option available. You get to work with a young & smart team, including working directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Join us on the journey to provide coding education to every K-12 student and prepare them for the future. Apply now! Apply Autofill from resume Drag & drop or upload to autofill your application. Upload file First Name \* ​ Last Name \* ​ Email \* ​ LinkedIn Profile URL ​ Phone Number \* ​ Are you comfortable working 6 days a week, with 1 rotational week off falling on a weekday? \* ​ What is your notice period / earliest start date? \* ImmediateLess than 15 days15-30 days30+ days What is your current CTC? \* ​ This role offers a compensation range of 3.5 - 5 LPA based on experience. Would this work for you? \* YesNo Are you currently based in Bengaluru, or willing to relocate? \* BengaluruWilling to relocateNot willing to relocate Resume \* Drag and drop file or browse computer (PDF or DOCX, 5 MB maximum) Checking your Browser… Verify you are human Verifying... Stuck? Troubleshoot Success! Verification failed Troubleshoot Verification expired Refresh Verification expired Refresh Troubleshoot Cloudflare, opens in a new tab Privacy • Help Apply Jobs powered by \\ \\ By applying you agree to Dover's terms.