About the role
structured by ORIHomeCareersAI Agent QCAI Agent QCAbout the roleWe’re looking for an Agent QC to audit our AI agents across calls and conversations, identify issues, and build test cases to improve agent quality continuously.What you’ll doAudit calls, transcripts and agent actions for accuracy and qualityIdentify and categorise…
What you will do
- Audit calls, transcripts and agent actions for accuracy and quality
- Identify and categorise issues, edge cases and failure patterns
- Create and run test cases for different agent workflows
- Track recurring issues and work with Product/Engineering to resolve them
- Help build quality benchmarks and evaluation processes for our AI agents
What they are looking for
- 1–3 years in data labelling, call auditing, BPO/call centre QA, operations, or similar roles
- Strong attention to detail and ability to spot inconsistencies
- Good written communication and documentation skills
- Comfortable working with high volumes of calls/data
- Basic understanding of QA, testing or test cases
Nice to have
- Curiosity about AI/LLMs/conversational AI is a bonus
Full posting text
HomeCareersAI Agent QCAI Agent QCAbout the roleWe’re looking for an Agent QC to audit our AI agents across calls and conversations, identify issues, and build test cases to improve agent quality continuously.What you’ll doAudit calls, transcripts and agent actions for accuracy and qualityIdentify and categorise issues, edge cases and failure patternsCreate and run test cases for different agent workflowsTrack recurring issues and work with Product/Engineering to resolve themHelp build quality benchmarks and evaluation processes for our AI agentsWhat we’re looking for1–3 years in data labelling, call auditing, BPO/call centre QA, operations, or similar rolesStrong attention to detail and ability to spot inconsistenciesGood written communication and documentation skillsComfortable working with high volumes of calls/dataBasic understanding of QA, testing or test casesCuriosity about AI/LLMs/conversational AI is a bonusThe ideal person is detail-obsessed, good at spotting patterns, and enjoys breaking things to figure out what’s wrong.LocationBengaluru (Remote)Employment typeFull timeApply now