Senior Software Engineer, Backend - Agent Experience

Senior Software Engineer, Backend - Agent Experience Team Engineering Location HCMC, Vietnam Job Type Full-time The role at a glance Get To Know The TeamThe Agent Experience PST owns and operates the internal platforms used by Grab's support agents to serve our entire ecosystem- across every vertical and use case. Because agents rely on these tools to resolve critical issues for users and partners, our systems are built for extremely high availability, reliability, and 100% data correctness.When a user needs help with a transaction, they rely on our platform to ensure the agent has the right tools and data at the right time.Get To Know The RoleWe are looking for a Senior Backend Engineer in Vietnam to contribute to our internal tooling products used for our agents to serve Passengers, Drivers, and Merchants. You will report to the Engineering Manager, who is based in Singapore, and work in an on-site mode. This role is based in Vietnam.The Critical Tasks You Will PerformDesign and write with the cutting edge Go language to improve the availability, scalability, latency, and efficiency of Grab's range of servicesWork with engineering team to explore and create new design / architectures geared towards scale and performanceParticipate in code and design reviews to maintain our high development standardsEngage in service capacity and demand planning, software performance analysis, tuning and optimizationCollaborate with product and experience teams to define and prototype feature specificationsWork closely with infrastructure team in building and scaling back-end services as well as performing root cause analysis investigationsDesign, build, analyze and fix large-scale systemsPro-actively debug and solve production incidents during your oncall shiftParticipate in interview loops to help Grab continue hiring top industry talentProvide technical guidance, mentorship and knowledge sharing to peers. Read more Skills you need What Essential Skills You Will NeedA degree in Computer Science, Software Engineering, Information Technology or related fields5+ years of experience in software engineering in a distributed systems environmentStrong Computer Science fundamentals in algorithms and data structuresFamiliarity with running large scale web services; understanding of systems internals and networking are a plusStrong understanding of system performance and scalingProficient in English communicationYou can be a good coder in any language (C++, C, Java, Scala, Rust, Haskell, OCaml, Erlang, Python, Ruby, PHP, Node.JS, C# etc.), but willing to work on Golang Read more What we offer About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Read more Life at Grab Life at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leaveWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hoursWhat We Stand For at GrabWe are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. Read more What’s it like to work at Grab? Play video View our location You’ll find transportation, food delivery, financial services and much more cooking up in our Vietnam offices. Take a tour and find a role you love within our dynamic team. [Click to enlarge image] [Click to enlarge image] [Click to enlarge image] [Click to enlarge image] [Click to enlarge image] Meet the Engineering team From software developers to security specialists, our people thrive on experimenting with fresh ideas and implementing them for users. Solve real-world problems, find purpose in your work and work across borders to help drive Southeast Asia forward. Engineering at Grab is synonymous with holding yourself accountable for impacting the lives of millions of partners, be it drivers, passengers or merchants. Every line of code can have a big positive or negative impact on our consumers, which is why every little change requires thorough thought processes and a deep understanding of systems and scale. “ ” Learning within the Engineering team never stops, especially with the sponsored learning resources. You need to stay curious and be willing to take ownership to join and succeed in the team. “ ” Everybody at Grab understands the necessity of balance. We all believe that what we’re doing here is important, we’re genuinely changing people’s lives for the better, but we also understand that this shouldn’t come at the cost of your personal life. “ ” The Application Process What can you expect when you apply for a role at Grab? Here’s what our hiring process looks like. Step 1: Apply. We have a range of open roles from Marketing to Engineering and everything in between. Find the one that’s best for you and show us why you’re our next teammate. Step 2: Getting to know you. Next, you’ll have a video or phone interview with one of our recruiters to chat about you, the role, and your past work experiences. Step 3: Testing, testing… 123. Some roles might require assessments and/or a technical competency interview. For other roles, there might be an additional interview – speak with your recruiter for application details. Step 4: Is it a culture match? Finally, we’ll find out how we fit together, if your career vision aligns with our mission, how you embody the 4 H's, and your working style and personality.