Network Support Specialist – Voice & Cisco DNA Center

Network Support Specialist – Voice & Cisco DNA Center 00069621461 Date published Sep 27 2026 Location Winston Salem / United States Job category IT Infrastructure Work model Work from Office Network Support Specialist – Voice & Cisco DNA CenterLocation: Winston Salem, NC (Onsite)Experience: 4-8+ yearsPlease note, this role is not able to offer visa transfer or sponsorship now or in the future*Role OverviewThe Network Support Specialist is responsible for administering Cisco DNA Center and supporting enterprise voice infrastructure. This role combines network management, voice systems support, monitoring tools, and security administration to ensure reliable and secure network operations.Key ResponsibilitiesCisco DNA Center & Network AdministrationAdminister and maintain Cisco DNA Center, Cisco ISE, and Network Access Control (NAC) environments.Apply network standards, templates, and policies across enterprise infrastructure.Monitor network health, compliance, and performance through DNA Center dashboards.Maintain network asset inventory and configuration records.Voice Systems SupportSupport Cisco Call Manager and enterprise voice infrastructure.Assist with Microsoft Teams Voice migration activities.Troubleshoot voicemail systems and voice-related issues.Coordinate support and lifecycle management of Cisco IP telephony solutions.Network Monitoring & OperationsConfigure and support SolarWinds network monitoring solutions.Integrate monitoring tools with ITSM platforms for automated incident management.Monitor alerts, investigate issues, and coordinate resolution activities.Troubleshoot NTP, DHCP, and related network service issues.Security & ComplianceMaintain Cisco ISE and NAC security policies.Support security audits, compliance initiatives, and remediation activities.Participate in change management and infrastructure governance processes.Collaborate with infrastructure and security teams to resolve network-related issues.Documentation & ReportingDevelop and maintain network diagrams, architecture documentation, and configuration records.Document infrastructure changes, upgrades, and operational procedures.Provide regular status updates and technical reports.Maintain implementation plans and support documentation.Required Qualifications5+ years of experience in enterprise network engineering or network support.Hands-on experience with Cisco DNA Center, Cisco ISE, and NAC technologies.Strong knowledge of Cisco Unified Communications and voice systems administration.Experience with SolarWinds Network Monitoring and ITSM integrations.Familiarity with Microsoft Teams Voice/Direct Routing solutions.Understanding of network security, access control, and compliance frameworks.Preferred QualificationsCCNP Enterprise, CCNP Collaboration, or equivalent certification.Experience supporting large-scale voice migration projects.Knowledge of enterprise monitoring, automation, and network management tools.Applications will be accepted until 10/15/2026The annual salary for this position is between $49,001- $90,000 depending on experience and other qualifications of the successful candidate.This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:· Medical/Dental/Vision/Life Insurance· Paid holidays plus Paid Time Off· 401(k) plan and contribution· Long-term/Short-term Disability· Paid Parental Leave· Employee Stock Purchase PlanDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.#CB#IND123 About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant. Additional employment informationCompensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India. Apply now Save Saved Share Benefits that help you thrive and grow Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life. Financial wellbeing We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc. Physical and mental health We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. Your career, your way With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career. Real-world impact Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere. Your path to Cognizant Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more. Step 1: Apply to the right opportunity Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community. Step 2: Connect with your recruiter If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role. Step 3: Show off your skills If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews. Step 4: Decision time Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated. Previous Next Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow. Debashish Mishra SAP MM Developer Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be. Laura Reynaud Lead Counsel When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader. Sujatha Gopalakrishnan Portfolio Delivery Lead I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it! Lucas Hoffman Consultant Previous Next Haven't yet found the right opportunity? 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