About the role
structured by ORIRole Overview:We are looking for a Centre Manager to take end-to-end ownership of centre operations, revenue, customer experience, and people management.Key Responsibilities:* Manage day-to-day centre operations and ensure smooth functioning.* Own centre revenue, business targets and key operational KPIs.* Lead and…
What you will do
- Manage day-to-day centre operations and ensure smooth functioning.
- Own centre revenue, business targets and key operational KPIs.
- Lead and manage veterinarians, groomers, PRMs and support staff.
- Handle hiring, onboarding, performance and employee engagement.
- Ensure excellent customer experience and resolve escalations.
What they are looking for
- 3–6 years of experience in Centre/Clinic Operations, Retail, Hospitality, Healthcare or similar roles.
- Strong people management, communication and problem-solving skills.
- Business and customer-centric mindset.
Nice to have
- Experience managing teams and revenue targets preferred.
- Pet care/veterinary/healthcare experience is an added advantage.
Full posting text
Role Overview:We are looking for a Centre Manager to take end-to-end ownership of centre operations, revenue, customer experience, and people management.Key Responsibilities:* Manage day-to-day centre operations and ensure smooth functioning.* Own centre revenue, business targets and key operational KPIs.* Lead and manage veterinarians, groomers, PRMs and support staff.* Handle hiring, onboarding, performance and employee engagement.* Ensure excellent customer experience and resolve escalations.* Manage rosters, attendance, inventory, vendors and centre hygiene.* Track performance metrics and drive improvements in productivity and profitability.* Ensure compliance with company SOPs and operational standards.Requirements:* 3–6 years of experience in Centre/Clinic Operations, Retail, Hospitality, Healthcare or similar roles.* Strong people management, communication and problem-solving skills.* Business and customer-centric mindset.* Experience managing teams and revenue targets preferred.* Pet care/veterinary/healthcare experience is an added advantage.