About the role
structured by ORIAre you passionate about delivering exceptional client experiences and making a real difference at the first point of contact? At Citi, our Customer Service Advocates are the voice of the bank — resolving client inquiries across multiple platforms, protecting client relationships, and ensuring every interaction…
What you will do
- Serve as the first point of contact for clients by handling inbound client calls, evaluating, and resolving inquiries across multiple channels to deliver timely, accurate, and effective solutions.
- Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency.
- Build and maintain working knowledge of Citi's products and services to provide informed, relevant support tailored to each client's needs.
- Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business.
- Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi's policies.
What they are looking for
- 1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
- Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
- Clear and confident communicator — both verbally and in writing — with the ability to engage clients professionally across different situations.
- Able to manage multiple systems and platforms simultaneously in a fast-paced environment without compromising accuracy or service quality.
- High School diploma or equivalent.
- Must be bilingual - Fluent in French and English
- Ability to work a shift as assigned during business hours operation including statutory holidays and weekends
- Must be able to work until 9:00pm M-F
- Must be able to work until 6:00pm Saturday / Sunday
- Must have High Speed internet - Minimum connection speed of 10.0Mbps and Downstream 3.0 Kbps. Dial-up, satellite, and WI-FI internet is not supported
- Must have dedicated quiet workspace
Before you apply
- Attached resume is required to be considered.
Benefits
- Day 1 Health Coverage: Medical and Dental
- Culture Built for Success: Flexible work strategies and collaborative community
- Financial Future: Retirement and Savings Plans
- Work-Life Balance: Generous paid time off including vacation and holidays
- Health & Wellness Support: Confidential mental health resources and assistance programs
Full posting text
Are you passionate about delivering exceptional client experiences and making a real difference at the first point of contact? At Citi, our Customer Service Advocates are the voice of the bank — resolving client inquiries across multiple platforms, protecting client relationships, and ensuring every interaction reflects the high standards our customers deserve. This is an entry-level opportunity to build a meaningful career within one of the world's leading financial institutions, where your impact is felt from day one.
Attached resume is required to be considered.
Starting salary for this position is $25.38 per hour ($49,500 annual) up to $27.95 per hour ($54,500 annual).
This is an entry-level position; we are proud to offer a competitive benefits package and opportunities for advancement within the company.
Home Office Program – Must have proper working conditions and required technology.
Ready to launch your next career journey?
This full-time position comes with a fantastic benefits package designed to support you every step of the way!
Day 1 Health Coverage: Medical and Dental
Culture Built for Success: Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth
Financial Future: Retirement and Savings Plans
Work-Life Balance: Generous paid time off including vacation and holidays.
Heath & Wellness Support: Confidential mental health resources and assistance programs.
At Citi, you will be part of a collaborative, performance-driven team where your contributions have a direct impact on client outcomes. We invest in our people from day one, offering structured development, a supportive team environment, and the tools you need to grow your career.
Responsibilities
Serve as the first point of contact for clients by handling inbound client calls, evaluating, and resolving inquiries across multiple channels to deliver timely, accurate, and effective solutions.
Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency.
Build and maintain working knowledge of Citi's products and services to provide informed, relevant support tailored to each client's needs.
Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business.
Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi's policies.
Deliver a consistently exceptional client experience, measured against defined service metrics, with a focus on first-call resolution.
Resolve client disputes and retain relationships by following established guidelines and regulations, minimizing operating loss and maintaining trust. (BDEU ONLY. Remove for all other positions)
Required Qualifications & Skills
1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
Clear and confident communicator — both verbally and in writing — with the ability to engage clients professionally across different situations.
Able to manage multiple systems and platforms simultaneously in a fast-paced environment without compromising accuracy or service quality.
High School diploma or equivalent.
Your next exciting opportunity starts with Citi! Apply now to begin a rewarding career journey with one of the world's leading global banks!
Attached resume is required to be considered.
Must be bilingual - Fluent in French and English
Starting pay for this position is $25.38 per hour($49,500 annual) up to $27.95 per hour ($54,500 annual).
Work from home - Mississauga Ontario Canada
Work from home - London Ontario Canada
Work from home - Ottawa Ontario Canada
Full time only 37.5 hours per week
Ability to work a shift as assigned during business hours operation including statutory holidays and weekends
Must be able to work until 9:00pm M-F
Must be able to work until 6:00pm Saturday / Sunday
Must have High Speed internet - Minimum connection speed of 10.0Mbps and Downstream 3.0 Kbps. Dial-up, satellite, and WI-FI internet is not supported
Must have dedicated quiet workspace
#CustomerSupport
Job Family Group:
Customer Service Job Family:
Service Time Type:
Full time Primary Location Full Time Salary Range:
$0.00 - $0.00 Most Relevant Skills
Please see the requirements listed above. Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter. Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
This job opening is for an existing job vacancy.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’sEEO Policy Statementand theKnow Your Rightsposter.
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