About the role
structured by ORIAs a Senior Support Engineer, you will work in a collaborative team environment to support Oracle Health products. As a Senior Support Engineer, you will work in a collaborative team environment to support Oracle Health products.
What you will do
- Providing functional and technical expertise to clients using Oracle Health Products.
- Prioritizing, planning, and managing issue resolution independently and with cross-functional teams.
- Investigating front-end application issues by gathering information, using troubleshooting tools, shadowing end users, and testing workflows.
- Troubleshooting workflows internally and externally to identify root causes and support resolution.
- Creating and maintaining documentation, knowledge transfer materials, and investigation records throughout the support lifecycle.
What they are looking for
- Bachelor’s degree in Information Technology, a related field, or equivalent relevant work experience.
- At least 5+ years of experience in one or more of the following areas: Healthcare information technology, or HCIT; HCIT support; Software implementation; Client relationship management; Other client-facing or HCIT solution work
- Experience working with Oracle Health Millennium Nursing Integration, Physician Documentation and Clinical AI Agent products or related components.
- Willingness to participate in an on-call rotation as needed.
- Fluent English language skills.
Nice to have
- Clinical background or experience working in a clinical healthcare setting.
- Experience working in Application Managed Services or Product Support roles.
Benefits
- Competitive salary
- Flexible working options
- Learning and development opportunities
- Core health and well-being benefits
- Inclusive culture
Full posting text
As a Senior Support Engineer, you will work in a collaborative team environment to support Oracle Health products.
As a Senior Support Engineer, you will work in a collaborative team environment to support Oracle Health products. You will investigate, troubleshoot, and resolve client issues while helping ensure application stability and a high-quality client experience.
You will be responsible for: Providing functional and technical expertise to clients using Oracle Health Products. Prioritizing, planning, and managing issue resolution independently and with cross-functional teams. Investigating front-end application issues by gathering information, using troubleshooting tools, shadowing end users, and testing workflows. Troubleshooting workflows internally and externally to identify root causes and support resolution. Creating and maintaining documentation, knowledge transfer materials, and investigation records throughout the support lifecycle. Supporting incident resolution and application maintenance to help deliver value for Oracle and its clients. Collaborating in a fast-paced support environment to address client needs and improve outcomes. What You’ll Bring: Bachelor’s degree in Information Technology, a related field, or equivalent relevant work experience. At least 5+ years of experience in one or more of the following areas: Healthcare information technology, or HCIT HCIT support Software implementation Client relationship management Other client-facing or HCIT solution work Experience working with Oracle Health Millennium Nursing Integration, Physician Documentation and Clinical AI Agent products or related components. Willingness to participate in an on-call rotation as needed. Fluent English language skills. Nice to Have: Clinical background or experience working in a clinical healthcare setting. Experience working in Application Managed Services or Product Support roles. What We Offer: Visa Sponsorship and No Relocation Assistance Oracle offers a competitive salary and exciting benefits designed to support your career, well-being, and work-life balance. You can expect: Flexible working options to help you do your best work. Learning and development opportunities to advance your career. Core benefits that support your health and well-being. An inclusive culture that celebrates what makes you unique.