About the role
structured by ORIDepartment: SaaS Operations Location: India - Resident - Indore Description This role will be working out of our Indore office 5 days a week. Vena is looking for an SRE to join our SaaS Technology and Operations (STO) team.
What you will do
- Support key ITIL processes, including Incident management, request management, problem management and change management.
- Define and document runbooks and standard operating procedures.
- Triage and solve issues within defined SLA’s to ensure an excellent customer experience and to unblock other development and support teams
- Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
- Participate in on-call rotation.
Nice to have
- Bachelor’s degree in computer science, Software engineering or equivalent experience
- 2+ years of experience in an IT Operational, DevOps, SRE, or Software Engineering role.
- Experience with cloud computing (AWS and Azure) services and a developing-level of knowledge with the management and setup of cloud infrastructure.
- You can write code - in any language. You have implemented your work in a production environment and can back it up with examples.
- Experience with tools and platforms such as: Ansible, Build/Release Pipelines, Docker, Github, Terraform etc.
- Developing-level of knowledge with distributed systems in the cloud using observability and telemetry for oversight of code deployments and service level objectives (SLOs).
- Developing experience with the operational aspects of software systems using telemetry, centralized logging, and alerting with tools such as: CloudWatch, Datadog, Prometheus, etc.
Full posting text
Department: SaaS Operations
Location: India - Resident - Indore
Description
This role will be working out of our Indore office 5 days a week.
Vena is looking for an SRE to join our SaaS Technology and Operations (STO) team. This role is a match for you if you love building highly scalable, resilient, and automated services.We are an innovative team which aims to provide exceptional customer experience by leveraging best-in-class automation and orchestration practices for Vena's SaaS platform. As a Site Reliability Developer 1, you will be part of the first level of contact into the STO team, focusing on improving the observability, scalability, stability and security of Vena’s SaaS platform.
How You'll Make An Impact
Support key ITIL processes, including Incident management, request management, problem management and change management.
Define and document runbooks and standard operating procedures.
Field operational requests from our Application Support team and other internal stakeholders
Triage and solve issues within defined SLA’s to ensure an excellent customer experience and to unblock other development and support teams
Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
Identify and troubleshoot problems, investigate root causes, and champion fixes across the organization.
Work with infrastructure-as-Code (IaC) with a focus on continuous improvement.
Collaborate with cross-functional team members on features and implementation within an agile environment.
Report on SLAs and performance metrics as part of the Operations function.
Participate in on-call rotation.
What We Use
Please note this reflects only a portion of our current technical stack, and we are constantly evolving and revisiting our stack as we grow:
A modern AWS cloud infrastructure managed through infrastructure-as-code (Terraform), configuration-as-code (Ansible), and CI/CD (Jenkins)
RDS MySQL, Redshift, Redshift Spectrum, MongoDB, and Elasticsearch
Kinesis, SQS, and RabbitMQ
DevOps tools written in Python
Back-end applications written using Java, Dropwizard, Spring Boot, and Hibernate
Front-end applications written using TypeScript, JavaScript, React (Context Api and Hooks), and Redux
Monitoring with DataDog, and CloudWatch
We'd Love to See
Bachelor’s degree in computer science, Software engineering or equivalent experience
2+ years of experience in an IT Operational, DevOps, SRE, or Software Engineering role.
Experience with cloud computing (AWS and Azure) services and a developing-level of knowledge with the management and setup of cloud infrastructure.
You can write code - in any language. You have implemented your work in a production environment and can back it up with examples.
Experience with tools and platforms such as: Ansible, Build/Release Pipelines, Docker, Github, Terraform etc.
Developing-level of knowledge with distributed systems in the cloud using observability and telemetry for oversight of code deployments and service level objectives (SLOs).
Developing experience with the operational aspects of software systems using telemetry, centralized logging, and alerting with tools such as: CloudWatch, Datadog, Prometheus, etc.
Base salary range 1,278,319 - 1,729,490 INR
Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.
Seniority level: Entry level
Employment type: Full-time
Industries: Software Development