About the role
structured by ORIJob Title: Cloud Operations /Associate Cloud Operations Engineer Department: Cloud Operations Position Type: Full Time Location: Remote Working Hours: 24*7 Operations Environment Company Overview: ALIANDO, is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft…
What you will do
- Manage and resolve service requests, incidents, and operational tasks within a 24x7 Cloud Operations environment.
- Monitor and manage support requests through ITSM and ticketing platforms.
- Provide support for Microsoft Azure services, Microsoft 365 subscriptions, licensing, and tenant administration.
- Support Microsoft Cloud Solution Provider (CSP) customer environments and subscription lifecycle management.
- Participate in on-call rotations and operational escalations as required.
What they are looking for
- Knowledge of Microsoft Azure cloud services and administration.
- Understanding of Microsoft 365 licensing and subscription models.
- Responsible for managing CSP Customers & subscriptions.
- Experience or exposure to ITSM and ticketing tools.
- Strong troubleshooting and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced operational environment.
- Microsoft Azure Fundamentals (AZ-900) certification is mandatory.
- Bachelor’s or Master’s degree in Computer Science or IT (B.Tech., MCA).
- Minimum academic achievement of 60% in 10th and 12th grades, and at least 65% aggregate (or 6.5 CGPA) in graduation.
- No active academic backlogs.
- Strong verbal and written communication skills.
- Ability to thrive in a fast-paced, 24x7 operational environment.
Nice to have
- AB-900 certification is highly preferred.
- Preference for candidates graduating in 2025 or 2026.
Benefits
- Health insurance
- Fitness allowances
- Work-from-home allowances
- Paid maternity and parental leave
- Generous PTO
Full posting text
Job Title: Cloud Operations /Associate Cloud Operations Engineer
Department: Cloud Operations
Position Type: Full Time
Location: Remote
Working Hours: 24*7 Operations Environment
Company Overview:
ALIANDO, is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO, for licensing, consulting, and managed services to corporations large and small.
The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.
At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.
Role Overview
We are looking for a motivated and detail-oriented Associate Cloud Operations Engineer to join our Cloud Operations team. This role is ideal for candidates who are passionate about cloud technologies, customer service, and operational excellence.
The successful candidate will support daily cloud operations, manage service requests and incidents, assist with Microsoft CSP customer environments, and collaborate with internal teams to deliver exceptional customer experiences.
Job Responsibilities
Manage and resolve service requests, incidents, and operational tasks within a 24x7 Cloud Operations environment.
Monitor and manage support requests through ITSM and ticketing platforms.
Provide support for Microsoft Azure services, Microsoft 365 subscriptions, licensing, and tenant administration.
Assist with Microsoft Azure subscription management and cloud operational activities.
Support Microsoft Cloud Solution Provider (CSP) customer environments and subscription lifecycle management.
Participate in on-call rotations and operational escalations as required.
Maintain accurate documentation, ticket updates, and customer communications.
Contribute to process improvement initiatives and operational excellence programs.
Collaborate with cross-functional teams to ensure timely resolution of customer requests.
Support mailbox management and service desk operations.
Job Requirements:
Knowledge of Microsoft Azure cloud services and administration.
Understanding of Microsoft 365 licensing and subscription models.
Responsible for managing CSP Customers & subscriptions.
Experience or exposure to ITSM and ticketing tools.
Strong troubleshooting and problem-solving skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Strong communication and customer service skills.
Contribute to internal process improvement.
Required Qualifications
Microsoft Azure Fundamentals (AZ-900) certification is mandatory; AB-900 certification is highly preferred.
Bachelor’s or Master’s degree in Computer Science or IT (B.Tech., MCA).
Minimum academic achievement of 60% in 10th and 12th grades, and at least 65% aggregate (or 6.5 CGPA) in graduation.
Preference for candidates graduating in 2025 or 2026.
No active academic backlogs.
Strong verbal and written communication skills.
Demonstrated customer service mindset and eagerness to learn.
Ability to thrive in a fast-paced, 24x7 operational environment.
ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Seniority level: Entry level
Employment type: Full-time
Industries: IT Services and IT Consulting