About the role
from listingCome join our Business Analysis team to build your career in a culture that values innovation, creativity,
and excellence.
Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next−for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking service-center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction.
As a Change Management Governance Process Architect Associate within JPMorganChase, you will be responsible for Change Management processes for Operations and will manage, coordinate, and execute projects impacting the change management flow and data integrity to ensure Operational teams can manage changes with high quality and sound controls. You will also support maintaining Change Manager access and alignment, working closely with CKM and broader Operations teams to understand and enable appropriate user access, and coordinating with business partners and CKM staff to ensure proper onboarding/offboarding training.
Job Responsibilities
Coordinate business CORE and hierarchy update requests with CKM capacity constraints
Direct activities by monitoring details, setting priorities, and providing status updates
Understand project metrics, critical path, and deliverables
Manage issues with competing objectives from Controls, business partners, and CKM constraints
Demonstrate sound judgment in knowing when/what to escalate and to whom
Resolve issues through mediation/escalation, issue identification and prioritization, and proactive remediation
Facilitate sessions and deliver to large audiences, including senior leaders as stakeholders
Ensure preparedness of updates across all impacted parties in Operations
Coordinate access and profile updates for new, modified, or offboarded Assessment Units
Update CKM profiles and access to account for changes in Assessment Units
Maintain Operations role alignment for various roles and types of users
Required Qualifications, Skills and Capabilities
Strong relationship management skills across a diverse group of individuals in a matrixed environment
Demonstrated attention to detail
Foundational analytical skills
Ability to develop reports in Excel
Strong written and verbal communication and interpersonal skills
Project management experience, including Microsoft Project
Time management and planning skills
Preferred Qualifications
Certifications such as Prosci Change Management, ITIL Foundation, or equivalent
Experience supporting Operations in regulated, large-scale enterprises (e.g., financial services, fintech, healthcare)
Familiarity with risk and control frameworks and operational resiliency practices