About the role
from listingLocation: San Antonio, Dallas, Alpharetta
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Service Delivery Center – ServiceNow Developer – Senior
Drive enterprise‑scale transformation on one of the world’s most powerful workflow platforms. In this role, you’ll design and deliver ServiceNow solutions that solve complex problems, enable smarter ways of working, and support mission‑critical outcomes for EY teams and clients across industries.
T he opportunity
EY’s Service Delivery Center continues to expand its ServiceNow capabilities to meet growing demand across the firm and our clients. As a Senior ServiceNow Developer, you’ll play a key role in shaping platform architecture, leading complex implementations, and influencing how ServiceNow is used at scale. You’ll work alongside technologists and consulting teams to deliver secure, high‑quality solutions while mentoring others and setting development standards.
Your key responsibilities
You’ll spend your time designing, building, and optimizing ServiceNow solutions that have real enterprise impact, including:
Designing and delivering ServiceNow solutions across multiple application areas, including IT Service Management, IT Operations Management, Asset Management, Strategic Portfolio Management, Integrated Risk Management, Security Operations, HR Service Delivery, and Customer Service Management
Developing custom applications, workflows, business rules, client scripts, and integrations using JavaScript and Glide
Owning platform architecture decisions to ensure scalability, performance, security, and alignment with ServiceNow best practices
Designing and implementing integrations between ServiceNow and third‑party enterprise systems using REST and SOAP APIs
Partnering closely with business and technology stakeholders to translate requirements into effective technical solutions
Acting as a ServiceNow subject matter expert by supporting complex issues, mentoring team members, and promoting platform standards
Skills and attributes for success
To qualify for the role, you must have
Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field
Five or more years of hands‑on ServiceNow development experience in large or complex enterprise environments
Strong expertise in ServiceNow platform architecture and core development components, including business rules, client scripts, workflows, and UI policies
Proven experience integrating ServiceNow with external systems using REST and SOAP APIs
Experience working in Agile or Scrum delivery environments
Strong communication skills, with the ability to engage both technical and non‑technical stakeholders
Ideally, you’ll also have
Experience delivering ServiceNow solutions aligned to industry‑specific or regulatory requirements
Experience supporting advanced platform capabilities, such as automation, orchestration, or AI‑enabled solutions
Exposure to mentoring junior developers or setting development standards across teams
Certifications
Required
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Strongly preferred
ServiceNow Certified Implementation Specialist (CIS) in one or more modules (e.g., ITSM, ITOM, SPM, IRM)
Nice to have
Additional ServiceNow mainline or advanced certifications
What we look for
You bring a consultative mindset and enjoy solving complex problems through technology. You’re comfortable working across distributed teams, balancing multiple priorities, and taking ownership of outcomes. You value quality, consistency, and continuous improvement, and you’re motivated by the opportunity to influence how a global platform is designed, delivered, and used.
What we offer you
At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is:
New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $80,300 to $149,100
Bay Area California offices – $83,700 to $155,300
All other offices locations in the US, including Sacramento – $67,000 to $136,800
Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
To make the most of your application experience, please limit yourself to two applications within a six-month period.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
At EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
All in to shape the future with confidence.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com .