About the role
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UKI Technology Consulting - Salesforce Senior Manager Technical Architect - Data and AI
General Information
Location: Dublin
Available for Work Visa Sponsorship: NO
Business Area: Customer Tech - Salesforce
Contract Type: Full-Time – Permanent
The team and the opportunity
As part of our ambition to become the digital transformation go-to partner and provider of customer and employee experience using emerging technologies, EY have established a Salesforce business within Consulting. This is a home for our talent and will be a differentiator in the marketplace.
Our clients are facing a future of massive disruption driven by rapid market shifts, regulatory change, customer expectations, new competition and technology innovation. We're building a vision for how technology can accelerate growth. By bringing our brand, content, and technology together, EY can become our clients trusted and chosen transformation partner. Our approach and solutions combine the breadth and scale of EY’s leading advisory and technology practices, capabilities and insight to drive real transformation, real change, real outcomes and we are expanding its Technology Consulting team to help these companies to successfully navigate this disruption and take advantage of new opportunities.
You will join the EY’s Salesforce team within Technology Consulting, working closely with communities of technology focussed professionals who work together to deliver this change, sharing modern engineering enablement and smart automation to optimise delivery and speed to outcome. These teams have deep functional knowledge and experience across our client’s core business functions, combined with deep technical skills to lead and deliver business outcome led high-quality client solutions.
Our management consultants and our technology consultants are the same – client focused, functional advice combined with technology enablement, one team, one dialogue, driving change and outcomes.
The role as Senior Manager – Technical Architect is a fantastic opportunity to lead the translation of clients’ business challenges, leveraging strong technical and Salesforce platform expertise, into key technical requirements and solutions, to build digital solutions that drive value for their customers and employees.
This role is focused on helping clients unlock value through the convergence of customer experience, trusted data and AI-powered business transformation on the Salesforce platform. Working across Salesforce Data Cloud, Agentforce, Einstein AI and broader ecosystem technologies, you will shape solution architectures, lead technical delivery and support clients in establishing the trusted data foundations required for AI adoption.
Your key responsibilities
Within the team, you'll work as part of a multi-disciplinary and high-performing team of problem solvers with extensive experience helping organisations solve their complex business issues from strategy to execution in one or more of the following areas:
Market / Client Centricity
Support client discussions around Salesforce Data Cloud, Agentforce, Einstein AI and emerging AI capabilities, translating business requirements into scalable solution architectures.
Identify opportunities to leverage AI, analytics and customer data platforms to improve customer experience and operational performance.
Collaborate with Salesforce, EY alliance teams and client stakeholders to shape Data Cloud and AI-enabled transformation opportunities.
Support the technical shaping of proposals, estimates and solution approaches for Data Cloud, Agentforce and customer intelligence programmes.
Identify opportunities to modernise legacy customer platforms through data migration, customer data harmonisation and cloud transformation initiatives.
Provide architecture consultancy across all Salesforce implementation projects, from the integration of new solutions to client in-house built solutions.
Technical Architecture & Engagement Delivery
Lead the solution architecture and technical delivery of Salesforce Data Cloud, Agentforce and AI-enabled transformation initiatives.
Define customer data architectures, including data models, governance approaches, identity resolution strategies and integration patterns.
Lead architecture and delivery activities for complex data migration, integration and customer data platform implementations.
Design AI-enabled customer engagement solutions leveraging Agentforce, Einstein AI and Salesforce ecosystem capabilities.
Ensure AI and analytics use cases are aligned to business outcomes, regulatory requirements and responsible AI principles.
Work with engineering, integration and data teams to prototype, test and deploy Data Cloud and AI-enabled solutions.
Provide technical leadership on customer data governance, data quality and trusted data foundations.
Lead the design, and where appropriate development, of customised Salesforce solutions that align with our clients' business processes and goals.
Develop and maintain a deep understanding of Salesforce capabilities and features, and keep up to date with the latest Salesforce trends and best practices.
Provide guidance and mentorship to EY and client Salesforce developers and technical resources.
Participate in project planning and management, including estimating effort and timelines for Salesforce engagements.
Ensure that Salesforce solutions are designed and implemented in accordance with industry-standard best practices, security policies, and data governance guidelines.
Undertake impact analysis on major design options and trade-off during client engagements.
Review others' systems design to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology.
Contribute to development of systems design policies and standards and selection of architecture components.
Have a strong, working knowledge of Design initiatives and how to integrate these into a transformation project.
Lead the development of technical architectures for specific client proposals, EY assets and selected business domains (Sales, Service, Marketing, Commerce etc).
Provide advice on technical aspects of solution development and integration (including requests for changes, deviations from specifications, etc.) and ensure that relevant technical strategies, policies, standards and practices (including security) are applied correctly.
People Leadership
Coach and mentor team members on Salesforce Data Cloud, Agentforce, AI solution patterns and emerging Salesforce technologies.
Contribute to the development of EY's Salesforce Data and AI capability, assets, accelerators and delivery methodologies.
Line management of Managers and consultants within the team, coaching, guiding and helping them grow to their full potential.
Focus on own development and maintain up to date knowledge of data and AI as it relates to Salesforce.
Continuous meaningful career development and performance review conversation with direct reports.
Lead, manage and maximise the performance of project teams when acting as the Lead Solution Architect / Technical Architect / Design Lead.
Skills and attributes for success
To qualify for the role, you must have:
Significant experience leading Salesforce solution architecture and delivery engagements, including experience across Data Cloud, AI-enabled customer engagement, intelligent automation and broader Salesforce ecosystem technologies.
Experience designing and delivering data-led transformation programmes, including customer data platforms, data migration and data governance initiatives.
Strong understanding of Salesforce Data Cloud and AI capabilities, including Agentforce, Einstein AI and customer intelligence solutions.
Experience designing integration and data migration architectures across complex enterprise environments.
Experience shaping AI-enabled business solutions and translating business requirements into practical technical architectures.
Understanding of responsible AI principles, governance considerations and trusted data foundations.
Experience working with enterprise analytics platforms and customer data ecosystems.
Prior experience (min 4-5 years) of being a Solution/Technical Architect.
Knowledge of integrating SF in the ecosystem via REST, SOAP and apply SF design patterns.
Facilitate requirements gathering workshops with clients to identify pain points and translate functional requirements to technical solutions.
Experience of Salesforce Security Architecture and Lightning Migrations.
Solid knowledge of the design thinking ethos of human centre design and ability to adopt it to solve client issues.
Strong understanding of the application of agile methodology in both product development and organizational structure.
Creative problem-solving ability, inquisitive mind-set, comfortable with working in ambiguous situations.
Strong people management skills.
Strong attention to detail.
Excellent facilitation and presentation skills.
Ability to rapidly identify issues and propose solutions.
Ability to work independently with limited oversight.
Ability to grow and develop people working for them.
Ideally, you will also have
Some of the following certifications/experience:
Salesforce Application Architect.
Salesforce System Architect.
Salesforce Data Cloud Consultant.
Salesforce AI Associate and/or Specialist.
Sales Cloud Consultant.
Service Cloud Consultant.
Experience Cloud Consultant.
B2B Solution Architect.
B2C Solution Architect.
MuleSoft, Boomi, Informatica or equivalent integration certifications.
Experience delivering Agentforce, Einstein AI or conversational AI solutions.
Experience with enterprise analytics and customer data platforms.
What working at EY offers
We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
Support and coaching from some of the most engaging colleagues around.
Opportunities to develop new skills and progress your career.
The freedom and flexibility to handle your role in a way that’s right for you.
All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:
Pension
Discounted health insurance
Web Doctor – Free unlimited online GP consultations for you and your family
The purchase of additional annual leave
Hybrid Working
Free Gym membership
Travel Pass
Maternity & Paternity leave
Bike to work Scheme
Recognition Awards
Cash incentives for referrals
Work Mobile
Tech MBA paid by EY
Wellness rooms available in some offices
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
Career Progression
When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your w