About the role
from listingThe Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues.
We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
The Implementation / ML Ops Engineer is responsible for implementing, deploying, and supporting AI/ML models within approved GPU-enabled environments. This role packages and operationalizes trained models, supports scalable data and deployment pipelines, integrates models with production systems, and helps maintain reliable monitoring, validation, versioning, and rollback processes. The engineer works within established enterprise patterns, security controls, and AI governance standards while collaborating with product, technology, and business partners to deliver production-ready AI capabilities.
Implements model monitoring and evaluation techniques to improve AI system performance over time
Ensures AI solutions adhere to governance, security, and compliance requirements
Provides support and troubleshooting for AI models and data processing pipelines in production
Collaborates effectively with teams in product and the business to align technology initiatives with business objectives
Performs standard tasks within established procedures and guidelines; works within established guidelines with some degree of independence for routine tasks
Develops and integrates components of production AI systems, including ML models or LLM-based services, with moderate independence
Applies enterprise standards for observability, safety, and compliance in implemented AI components
Implements and supports model packaging, validation, versioning, deployment, monitoring, and rollback using approved templates and controls.
Contributes to CI/CD, container, Kubernetes, registry, testing, and telemetry configurations for assigned workloads.
Troubleshoots common implementation issues and escalates complex design, optimization, or production problems to senior engineers.
Education and Knowledge
2+ years software development, including hands-on experience in machine learning, AI technologies, and Agentic AI solutions.
Bachelor's degree in Computer Science, Machine Learning, Data Science, and/or comparable experience; advanced degree preferred
Knowledge of Python and data processing technologies
Working knowledge of machine learning techniques and model evaluation approaches
Foundational working knowledge of MLOps or LLMOps, containers, Kubernetes fundamentals, CI/CD, artifact management, testing, and monitoring.
Basic understanding of GPU resource needs, runtime dependencies, scheduling constraints, and enterprise security and change controls.
Work Experience
Experience in working with large language models (LLMs), especially GPT-3.5/4 or similar AI models
Experience in languages such as Python or R
Experience in deploying AI models and pipelines using machine learning operations tools
Experience in continuous integration/continuous deployment pipelines and containerized deployments
Experience developing and deploying machine learning or LLM-enabled applications in production or near-production environments
Practical experience with distributed systems concepts, APIs, and cloud-native infrastructure supporting AI workloads
Moderate expertise in a specific technical domain
Some practical experience contributing to software, infrastructure, container, data, or machine learning deployment and automation work.
Exposure through project, internship, or practical work to containerized deployment, artifact repositories, automated testing, monitoring, versioning, or rollback.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.