About the role
from listingBe a leader committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Digital Client Onboarding, Servicing and Insights (DCOSI)-Digital Data Product Team (Client Insights), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.
With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Leads commercial payments insights across digital channels, delivered directly to clients within digital payment portals
Defines multi-year product strategy and roadmap for the insights portfolio, including prioritization, business cases, and executive stakeholder alignment
Partners with channel product teams and stakeholders to ensure insights are usable, compliant, and delivered with a high-quality client experience
Drives cross-functional delivery across engineering, operations, data/platform partners, and controls to remove dependencies and execute launches
Establishes success metrics and measurement plans for adoption, engagement, and outcomes, and drives iteration based on learnings
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Payments domain expertise (transaction banking / treasury / commercial payments) with strong understanding of payments workflows and client needs in digital channels
Demonstrated ability to translate complex payments data into clear client-facing insights and recommended actions delivered directly in digital payment portals
Strong influence and communication skills, including executive-ready storytelling and the ability to align stakeholders on priorities and tradeoffs for this portfolio
Proven ability to own a multi-year product vision and translate it into executable quarterly plans
Experience driving outcomes in a regulated environment, partnering effectively with controls/compliance stakeholders for digital products
Preferred qualifications, capabilities, and skills
Demonstrated prior experience working in a highly matrixed, complex organization
Experience leading client-facing insights, analytics, or alerting products in fintech or major financial services institutions
Experience building AI-driven insights and actionable recommendation capabilities for digital payment portals
Experience with personalization, decisioning, or rules-based recommendation systems in digital experiences
Experience partnering with engineering and data teams to deliver products with clear performance, scalability, and reliability outcomes
Experience defining and implementing product measurement frameworks (adoption, engagement, outcomes) for digital features