Senior Technical Program Manager

⁠⁠⁠⁠⁠⁠⁠Collaborates with management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain.

Collaborates with management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Collaborates with cross-functional teams to establish and refine scope and milestones for each aspect of a technical program, aligning to the broader program plan and company strategies and goals. Manages technical programs and moderately complex, cross-organizational initiatives impacting products and business.

Manages moderately complex issues, bottlenecks, and risks within the scope of work, escalating when necessary. Contributes to and initiates improvements to technical programs, driving the implementation of industry best practices and moderately complex process improvements. Adapts and applies continuous improvement methods within technical programs, identifying insights within assigned workstreams to support generating recommendations that deliver operational efficiencies.

Leads technical discussions within the immediate team to align priorities and facilitate collaboration on program goals. Leverages technical expertise to guide cross-functional teams. Collaborates with development teams to enhance reports, dashboards, forecasts, tools, and models. Facilitates collaboration as a technical liason with or between stakeholders teams by ensuring smooth communication and program tracking.

Key

Responsibilities

Technical

Management and Execution - Technical Management:

–

Leverages

technical knowledge to identify risks, manage scope, estimate program

timelines, request feasibility, testing requirements, and determine appropriate

resources.

–

Actively

supports product or service delivery and ensures they meet the applicable third

party, security, export, and accessibility compliance requirements.

–

Participates

in rapid response to security escalations, identifying risks and appropriate

mitigation strategies and supporting the optimal proposed path to resolution.

–

Forecasts

program demands and resourcing to identify risks and ensure that goals are

achievable.

–

Contributes

to the development and implementation of process improvements to improve the

reliability of products or services.

Technical

Management and Execution - Technical Strategy and Execution:

–

Utilizes

technical knowledge to identify, track, and manage program dependencies and

risks.

–

Supports

rapid response to escalations, coordinating within team and communicating to

senior team members to assess risk, determine mitigation strategies, and

execute the optimal proposed path to resolution.

–

Analyzes

requirements and provides input on program strategy development.

–

Helps

refine and update delivery standards and guidelines.

–

Identifies

and quantifies opportunities for process automations and advocates for

prioritization.

–

Participates

in incident management initiatives, as applicable.

Program

Oversight - Strategy and Decision-Making:

–

Assists

in aligning priorities with customers, service, and stakeholder teams through

regular reporting to leadership.

–

Collaborates

with cross-functional teams to establish and refine scope and milestones,

aligning to the broader program plan and company strategies and goals.

–

Monitors

key performance indicators (KPIs) and measurement methods for program

performance against established goals (e.g., scope, timelines, deliverable

quality).

–

Builds

a clear communication strategy of objectives to partners and customers.

Program

Oversight - Program and Operations Management:

–

Manages

both technical and non-technical programs and moderately complex,

cross-organizational programs impacting products and business.

–

Drives

the work of program staff (e.g., development, release management, customer

success), identifying and mitigating barriers, including risks and issues in

workflows and technical support.

–

Ensures

collection and maintenance of program documentation (e.g., status reports,

program plans) and identifies risks and issues.

–

Ensures

attention to detail in program management, from thorough planning to execution

and reporting.

–

Fosters

communication across teams.

–

Identifies

and addresses operational challenges that impact team adherence to service

level agreements (SLAs) and productivity targets.

–

Participates

in forecasting program demands, funding, and resourcing.

–

Deploys

change management for programs, such as priority, scope, scheduling, or

requirement changes.

Program

Oversight - Risk Management:

–

Manages

moderately complex issues, bottlenecks, and risks within the scope of work,

escalating when necessary.

–

Assesses

costs, benefits, and return on investment (ROI), informing decision-making and

risk mitigation strategies.

–

Manages

critical issues, making trade-offs between business needs and technical

constraints.

–

Collaborates

across teams to remove blockers for the program and leverage technical and

resource options to ensure successful solution delivery and adoption.

Process

Efficiency - Process Optimization:

–

Contributes

to and initiates improvements to programs, driving the implementation of

industry best practices and moderately complex process improvements.

–

Organizes

and documents program objectives, workflows, responsibilities, and

accountability while implementing cross-functional solutions to address

business problems.

–

Collaborates

with management to develop and refine processes and procedures.

Process

Efficiency - Continuous Improvement:

–

Adapts

and applies continuous improvement methods within programs, identifying

insights within assigned workstreams to support generating recommendations that

deliver operational efficiencies.

–

Advances

business-critical improvements to the solution's availability and reliability.

–

Iterates

processes based on feedback and KPIs, analyzing results through retrospectives.

–

Defines

requirements and configurations of existing and new development tools, where

applicable.

Collaboration

and Program Leadership - Cross Functional Collaboration:

–

Leads

discussions within the immediate team to align priorities and facilitate

collaboration on program goals.

–

Works

on small-scale process improvements, analyzing existing processes and proposing

refinements to enhance team efficiency.

–

Communicates

program updates, risks, and opportunities within the team and related

stakeholders to facilitate decision-making.

–

Engages

with stakeholders within and outside the team, collecting input to support

program execution.

Collaboration

and Program Leadership - Program Leadership:

–

Participates

in leading programs to enhance organizational efficiency.

–

Leverages

technical expertise to guide cross-functional teams.

–

Drives

change across the team.

–

Ensures

that the program team and other stakeholders are aligned with the program goals

and motivated, identifying and addressing conflicts and issues.

Data and

Analysis:

–

Collaborates

with development teams to enhance reports, dashboards, forecasts, tools, and

models.

–

Contributes

to the utilization of data to solve problems impacting the success of the

program(s), including adherence to SLAs.

–

Conducts

analysis on a small number of data sources with minimal complexity, which may

include competitive analysis, trend analysis, and KPI analysis, to drive

data-informed decisions to support the program goals, presenting findings with

immediate teams stakeholders.

Stakeholder

Engagement:

–

Facilitates

collaboration with or between stakeholders teams by ensuring smooth

communication and program tracking.

–

Collaborates

with internal and external stakeholders to monitor progress toward program

goals.

–

Identifies

and documents stakeholder needs and works cross-functionally to implement

solutions that enhance satisfaction.

–

Assesses

risks to customer satisfaction and evaluates mitigation efforts, providing

solutions to the immediate team to ensure alignment on resolving these risks.

–

Helps

coordinate team priorities and ensure coverage to effectively respond to

immediate customer needs.

Core

Responsibilities

Planning

& Execution:

–

Independently

manages work, monitoring timelines and deliverables to ensure projects or

initiatives stay on track and meet requirements. Proactively prioritizes work

and adapts to resource or timeline shifts, suggesting adjustments to maintain

project efficiency.

Collaboration

& Partnership:

–

Collaborates

across teams to align on expectations and achieve shared objectives. Builds and

maintains a comprehensive understanding of business, stakeholder, and/or

customer needs to build and support effective partnerships. Actively listens to

diverse perspectives and asks questions to ensure understanding of others.

Problem

Solving:

–

Independently

identifies and addresses standard and non-standard issues in accordance with

standard practices, escalating more complex issues as appropriate. Analyzes

data and/or information from multiple sources to troubleshoot standard and

non-standard errors. Contributes to knowledge sharing and best practices.

Continuous

Learning:

–

Embraces

continuous learning by actively seeking to build knowledge and new skills

and/or tools and staying current with industry trends and best practices. Seeks

out and leverages feedback and training to improve skills. Contributes to a

culture of continuous learning and knowledge sharing with team members.

Continuous

Improvement:

–

Develops

ideas and recommends updates to increase the efficiency and effectiveness of

processes, protocols, and workflows within a team. Seeks input from team

members on alternative approaches and methods for improving work.