SE I - DevOps Developer Productivity

About the Team

The Developer Productivity (DevX) team builds and maintains the tools, platforms, and infrastructure that help Helpshift engineers reliably build, test, deploy, and release products.

We work across CI/CD, build and release automation, developer tooling, cloud infrastructure, Kubernetes, observability, security, and engineering workflows. Our goal is to reduce engineering friction, improve developer productivity, and make software delivery faster, safer, and more reliable .

We are looking for an engineer who enjoys automation, troubleshooting, learning new technologies, and building tools that make engineering teams more productive.

What You'll Work On

CI/CD & Release Engineering

Build, maintain, and improve CI/CD pipelines for build, test, deployment, and release workflows

Automate repetitive build and release activities

Troubleshoot pipeline failures and improve pipeline reliability

Work with version control and release workflows

Tools / Technologies:

Jenkins, GitHub Actions, GitLab CI, CircleCI, Git, Helm, Argo CD, or equivalent.

Developer Productivity & Automation

Develop scripts and tools that simplify engineering workflows

Automate repetitive operational and development tasks

Identify small but impactful areas of friction in developer workflows

Build and maintain CLI-based utilities and internal tooling

Languages / Technologies:

Python, Shell/Bash, Java, Clojure, Go, or equivalent.

Cloud & Infrastructure

Work with cloud infrastructure supporting CI/CD and development environments

Contribute to infrastructure provisioning and configuration automation

Understand basic cloud networking, compute, storage, and IAM concepts

Tools / Technologies:

AWS, GCP, Azure, AWS CDK, Terraform, CloudFormation, Ansible, or equivalent.

Containers & Kubernetes

Build and work with containerised applications and workloads

Support Kubernetes-based development and deployment environments

Troubleshoot common container and Kubernetes issues

Tools / Technologies:

Docker, Kubernetes, Amazon EKS, Helm, Kustomize, ECR, or equivalent.

Observability

Implement and maintain basic monitoring and logging for DevX systems

Use metrics, logs, and traces to troubleshoot issues

Contribute to dashboards and alerts for engineering infrastructure

Tools / Technologies:

Prometheus, Grafana, CloudWatch, Dynatrace, Datadog, Loki, OpenSearch/Elasticsearch, OpenTelemetry, or equivalent.

Security

Follow secure development and CI/CD practices

Contribute to security checks within engineering workflows

Understand basic concepts around IAM, secrets, dependencies, and container security

Tools / Technologies:

Trivy, Snyk, Prisma Cloud, Checkov, cfn-guard, OPA/Conftest, or equivalent.

Build, Test & Developer Environments

Support development and test environments used by engineering teams

Help improve build and test workflows

Troubleshoot issues related to developer environments and tooling

Contribute to sandbox and environment automation

Troubleshooting & Reliability

Diagnose issues across CI/CD, infrastructure, containers, and development environments

Use logs, metrics, and system information to perform root-cause analysis

Escalate and collaborate effectively on complex issues

Participate in operational support and incident resolution

Requirements

What We're Looking For

2-5 years of experience in software engineering, DevOps, infrastructure, platform engineering, SRE, or a related field

Good understanding of Linux/Unix systems

Hands-on experience with CI/CD and automation

Working knowledge of Git and software development workflows

Experience with Docker and/or Kubernetes

Experience with at least one programming or scripting language

Exposure to cloud platforms, preferably AWS

Basic understanding of Infrastructure as Code

Understanding of monitoring, logging, and troubleshooting

Strong problem-solving and debugging skills

Comfortable working with CLI-based tools

Good communication and documentation skills

Willingness to learn and work across different technologies

Ability to take ownership of assigned tasks and drive them to completion

Good to Have

Experience with Jenkins or another CI/CD platform

Experience with AWS

Experience with Kubernetes/EKS

Experience with Terraform, AWS CDK, CloudFormation, or Ansible

Experience with Python or Shell scripting

Exposure to Prometheus/Grafana or similar observability tools

Familiarity with Helm and GitOps

Experience working with developer tooling or internal engineering platforms

Familiarity with VSCode, IntelliJ, or similar IDEs

Experience working with testing infrastructure

Benefits

What Success Looks Like

Reliable execution of assigned DevX projects and tasks

Reduction of repetitive manual engineering work through automation

Improved reliability of CI/CD and development workflows

Faster troubleshooting and resolution of DevX issues

Growing ownership of DevX systems and tools

Positive collaboration with engineering teams

Seniority level: Associate

Employment type: Full-time

Industries: IT Services and IT Consulting