About the role
from job pageThatch careersHelp us build a better healthcare systemOur mission at Thatch is to build a healthcare system people love. We’re hiring remarkable people across the country to help us do it.See open rolesMissionWhy ambitious people join ThatchHealthcare has been stuck for decades: opaque, expensive, and hard to navigate when it matters most.We're building something better. Tools that put control back in people's hands and make healthcare feel understandable and personalized.There are big problems to solve, and you'll have the ownership to make an real impact at Thatch.
The work you do will directly shape the company's success along with the health and well-being of our users for years to come.Our mission is to build a healthcare system people love. It's an ambitious goal, and we're looking for exceptional people to help us achieve it.Operating principlesOur operating principles define how we workBias for actionEndless deliberation kills startups. We take calculated risks, learn, and adapt quickly because momentum compounds — hesitation kills it.Be relentlessly resourcefulWe celebrate hard problems — they're our moat and our magnet, keeping competitors out and great people in.
When we encounter them, we teach ourselves and find creative ways to get unblocked.Create a high trust environmentTrust is a force multiplier: it makes everything faster and more fun. We cultivate trust by hiring great people, working in the open, and assuming positive intent. We fail and succeed together.Show me, don't tell meTalk is cheap. We create clarity and make ideas tangible with prototypes, stories from users, and visualizations.Speak simply, and from the heartWe optimize for clarity, candor, and authenticity.
We strip out jargon, say what we mean, and talk like humans.“Good enough” isn't good enoughSettling for the ordinary is not in the DNA of transformative companies. Pursue excellence in everything you do.Hear from our teamBenefitsSupporting your day-to-dayBenefitsExcellent health, dental, and vision for you and for your family. You’ll get to use Thatch for this!Flexible PTO policy and 12 paid holidays16 weeks of paid parental leaveFantastic teammates and a supportive cultureAdditional perksFlexible home office budgetMonthly commuter stipend for our San Francisco, Austin, and New York teamsCatered meals and snacks in the officesHeavy bufo and meme usage in SlackLocationsBuilding healthcare from everywhereThatch is a distributed company spread across dozens of U.S. cities.
We maintain employee hubs in San Francisco and Austin where team members can choose to work in-person and collaborate face-to-face, and also have regular in-person team events and retreats.Whether you thrive working remotely or prefer the energy of an office environment, we've designed our culture to be inclusive and collaborative from day one.Open roles (28)We hire remarkable people from diverse backgrounds.
If you're looking for a high-impact role at a fast-growing company, we'd love to hear from you.AllDesignEngineeringGeneral & AdminGrowthLegal & ComplianceMarketingOperationsProductDesign (2)Head of DesignAustin, Texas; New York, New York; San Francisco, California; Remote (US)We’re looking for a visionary Head of Design to lead both brand and product design at Thatch. You’ll elevate healthcare from a confusing chore into a delight, helping us achieve our goal of making Thatch the category-defining brand in healthcare.DetailsProduct DesignerRemote (US)As a Product Designer, you’ll craft end-to-end, beautiful, and trustworthy experiences that elevate the healthcare experience, shape our products and design system, and set a new standard for the insurance industry.DetailsEngineering (4)Data Scientist, AnalyticsAustin, Texas; New York, New York; San Francisco, California; Remote (US)We're looking for a Data Scientist (Analytics) to help Thatch make smarter decisions across Product, Marketing, Growth, Finance, and Operations.
You'll build the metrics, models, and analytical tools that shape how we measure the business, evaluate opportunities, and decide what to build next.DetailsSoftware Engineer: Backend San Francisco, California; Remote (US)Backend Software Engineer will design and build the core systems that power Thatch. This includes data models, funds flows, automations, and integrations that make healthcare benefits work reliably at scale.
This work ensures that money moves correctly, benefits stay compliant, and complex processes feel simple to users.DetailsSoftware Engineer: Full Stack San Francisco, California; Remote (US)A Full Stack Software Engineer will own complete product areas from the UI through core models, APIs, and workflows. They will build software that employers rely on to offer benefits in minutes and that employees use to make real healthcare and financial decisions for themselves and their families.DetailsSoftware Engineer: Infrastructure San Francisco, California; Remote (US)As Thatch scales, our infrastructure must be reliable, secure, and high-performing.
The Infrastructure and Security team owns containers, databases, networking, developer experience, and compliance, enabling every product team to ship with confidence. We are hiring a senior engineer to set technical direction, make strong architectural decisions, and raise the bar across performance, reliability, security, and developer tooling as we grow.DetailsGeneral & Admin (4)Compliance AnalystRemote (US)As a Compliance Analyst at Thatch, you'll support the day-to-day operations of a compliance program that sits at the intersection of insurance, financial services, and tax regulation, and build expertise across all three faster than you would anywhere else.DetailsIT Systems EngineerAustin, Texas, United StatesThe IT Ops/Systems Engineer owns Thatch's systems and access infrastructure, driving endpoint fleet compliance, conditional access, and PAM administration while managing the full employee lifecycle across our core tools (Okta, Rippling, Google Workspace, and more).
This role combines hands-on IT support with systems ownership, building the automation and access workflows that let the company scale securely.DetailsTechnical RecruiterRemote (US)Healthcare benefits shouldn't be a tradeoff between employee choice and employer cost control. Thatch makes both possible — and we're hiring a Technical Recruiter to help build the engineering team that gets us there.DetailsTechnical SourcerRemote (US)We’re looking for a Technical Sourcer to own pipeline building across Engineering, Product, and Design.
You’ll uncover top talent, build relationships early, and keep us ahead of our hiring needs.DetailsGrowth (5)Account Executive - Mid Market, East CoastRemote (US)We’re seeking a strategic, consultative Account Executive to lead complex mid-market sales and partner with brokers to solve employers’ biggest healthcare challenges.DetailsAccount Executive - Small and Medium Business (SMB)Austin, Texas, United StatesWe’re looking for a driven, adaptable Account Executive to lead our SMB sales motion at Thatch—balancing fast-paced transactions with strategic guidance, educating first-time healthcare buyers, and building the systems that drive repeatable success.DetailsField Account ManagerRemote (US)We're hiring a Field Account Manager to bring Thatch's customer experience to life in the field – leading on-sites during open enrollment, hosting educational events, and building the relationships that make employers and members feel genuinely supported.
If you thrive in front of customers, are comfortable with 50%+ travel, and want to help shape how a high-growth company scales its customer experience, check out this role.DetailsGTM Analytics LeadRemote (US)Most analytics roles report on what happened. This one decides which questions matter and shapes where Thatch puts its next dollar.DetailsSales Development RepresentativeAustin, Texas, United StatesAs a vital part of the Sales team, you’ll connect with employers and brokers to showcase Thatch’s value, qualify leads, and schedule demos.
Your efforts will drive growth, refine outreach strategies, and support a seamless sales process.DetailsLegal & Compliance (1)Managing Product CounselRemote (US)As Managing Product Counsel at Thatch, you will draw on and develop expertise in across disciplines–including healthcare, insurance, employee benefits, and financial services–and work with world-class technical and business teams to build a healthcare system that people love.DetailsMarketing (2)Customer Advocacy ManagerRemote (US)We’re looking for a customer advocacy leader to build the function from the ground up.
You’ll turn our strongest customers into advocates, build our sales reference program, and create stories and experiences that help more companies understand why Thatch matters.DetailsHead of CommunicationsAustin, Texas; New York, New York; San Francisco, California; Remote (US)We’re looking for a Head of Communications to put Thatch at the center of the healthcare conversation. You’ll own earned media, thought leadership, and organic social, finding the stories and moments that make people pay attention.DetailsOperations (6)Member Experience Specialist - San FranciscoSan Francisco, California, United StatesHealthcare is confusing.
Be the calm, trusted voice that turns member confusion into confidence — and help build the systems that make support scale.DetailsMember Experience Specialist - Tampa Bay AreaRemote (US)Healthcare is confusing. Be the calm, trusted voice that turns member confusion into confidence — and help build the systems that make support scale.DetailsOperations Lead (Member Support) Austin, Texas, United StatesAt Thatch, the Operations Lead (Customer Support) is the person who shapes how members, employers, and brokers experience the product when it matters most — and builds the team and systems to deliver that experience at scale.
If you're a leader who's energized by developing people, solving hard operational problems, and turning great support into a genuine competitive advantage, this is where that work comes to life.DetailsOperations Manager, Employer SupportAustin, Texas, United StatesThatch is building a healthcare system people love, and that includes our employers and brokers who expect support that's fast, personal, and trustworthy at every touchpoint.
As the manager of our Employer Support team, you'll lead a high-performing group of leads and specialists who work directly with C-level executives, HR admins, and brokers, both proactively and on their most complex issues. You'll set the standard for stakeholder support at Thatch, building a customer-first culture with high accountability and a scale mentality.DetailsOperations Specialist, Billing and CollectionsAustin, Texas, United StatesWe’re looking for an Operations Specialist to own Thatch’s billing and collections queue — resolving overdue invoices, reconciling payments, and helping employers stay current so their teams never lose coverage.DetailsOperations Specialist, Payroll ReconciliationAustin, Texas, United StatesTake full ownership of payroll deduction reconciliation at Thatch — partnering closely with Engineering and Finance to catch costly payroll errors before they ever reach employers, then building the automation that stops them from happening again.DetailsProduct (4)Product Growth ManagerAustin, Texas; New York, New York; San Francisco, California; Remote (US)We’re looking for a Product Engagement Manager to make it easier for members, employers, and brokers to get value from Thatch.
You’ll find where users get stuck and build better messaging and product experiences that drive engagement and conversion across the customer journey.DetailsProduct ManagerRemote (US)We're looking for a Product Manager to own a meaningful product area from strategy through execution. You'll work closely with engineering, design, and cross-functional partners to solve complex customer problems, shape product direction, and deliver experiences that have a measurable impact.DetailsProduct Manager: FinfraAustin, Texas; New York, New York; San Francisco, California; Remote (US)We're looking for a Product Manager to own a meaningful product area from strategy through execution.
You'll work closely with engineering, design, and cross-functional partners to solve complex customer problems, shape product direction, and deliver experiences that have a measurable impact.DetailsStrategic Partnerships ManagerAustin, Texas; New York, New York; San Francisco, California; Remote (US)We’re looking for a Strategic Partnerships Manager to build the partner ecosystem behind Thatch Market.
You’ll identify and secure the partnerships that make the product better, unlock new revenue, and shape how the Market grows. This is a high-ownership role with a real opportunity to define a major part of Thatch’s next chapter.Details