Senior Lead Site Reliability Engineer

Carry out critical tech solutions across multiple technical areas as an integral part of an agile team

Elevate your engineering prowess to unprecedented levels by joining a team of exceptionally gifted professionals and position yourself among the top echelon in site reliability.

As a Senior Lead Site Reliability Engineer at JPMorgan Chase within the Infrastructure Platforms and Foundational Services (IPFS) team, you work with your fellow stakeholders to define non-functional requirements (NFRs) and availability targets for the services in your application and product lines. You will ensure those NFRs are accounted for in your products’ design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production.

Job Responsibilities

Creates and delivers high quality designs, roadmaps, and program charters alongside the engineering team

Acts as a key resource and mentor for technologists in your area seeking advice on technical and business issues, and serves as a culture carrier and site reliability adoption champion for your team

Collaborates with others to create and implement observability and reliability designs for complex systems which are robust, stable, and do not incur additional toil or technical debt

Uses enterprise-authorized AI capabilities within the work environment to accelerate reliability design and operational decisioning (e.g., incident/post-incident analysis and requirements traceability), validating outputs and handling operational data according to sensitivity and security requirements

Drives evolution and debugging of critical components by understanding application and platform interdependencies and limitations

Provides comprehensive and ongoing guidance, tools, and solutions to support the firms’ growth

Make significant contributions to JPMorganChase’s site reliability community via internal forums, communities of practice, guilds, and conferences

Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., testing/validation automation and production readiness), ensuring traceability/auditability, resiliency, and security controls

Required qualifications, capabilities, and skills

Formal training or certification on site reliability engineering concepts and 5+ years applied experience

Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform

Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.

Expert-level proficiency in Java, Go (Golang), Python, and Terraform for building enterprise-grade applications, high-performance systems, automation, and infrastructure as code

Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve reliability engineering workflows with strong validation habits and awareness of data sensitivity

Ability to set team practices for safe AI usage in operations (e.g., review/approval expectations and escalation paths) while maintaining resiliency, security, and auditability outcomes

Advanced knowledge of software applications and technical processes with considerable depth in multiple technical disciplines including distributed systems, microservices architecture, and cloud-native technologies

Hands-on experience building AI Agents and autonomous systems with proficiency in AI frameworks (LangChain, LangGraph, AutoGen, CrewAI) and leveraging AI development tools (GitHub Copilot, Claude, etc.) to accelerate development and innovation; and expertise in designing and implementing logging pipelines (Fluentd, Logstash, Vector) and systems for metrics collection, analysis, and distributed tracing

Strong experience building production-grade RESTful APIs and designing message queue architectures (Kafka, RabbitMQ, SQS) for event-driven systems; and expertise in graph databases (Neo4j, TigerGraph), vector databases (Pinecone, Weaviate, Chroma), and integrating multiple data stores for AI-powered systems

Proficiency with containerization (Docker, Kubernetes), CI/CD pipelines, and GitOps workflows

Ability to communicate data-based solutions with complex reporting and visualization methods, recognized as an active contributor of the engineering community, and continues to expand network and leads evaluation sessions with vendors to see how offerings can fit into the firm's strategy

Preferred qualifications, capabilities, and skills

Hands-on experience operating on-premises data-center infrastructure — such as enterprise networking, storage, data center services, or data protection and replication — and applying site reliability practices to physical/hybrid infrastructure environments

Experience with MCP (Model Context Protocol) Servers or similar agent frameworks for building autonomous systems, and understanding of LLM integration, prompt engineering, and RAG (Retrieval-Augmented Generation)

Familiarity with AI/ML model building, deployment, and lifecycle management using frameworks like TensorFlow, PyTorch, or scikit-learn

Experience with big data technologies (Hadoop, Spark, Flink), analytical databases, NoSQL databases (MongoDB, Cassandra, DynamoDB), and time-series databases (InfluxDB, TimescaleDB)

Knowledge of security best practices and compliance requirements in highly regulated industries, with experience in chaos engineering tools (Chaos Monkey, Gremlin, LitmusChaos) and GameDay exercises

Contributions to open-source projects, particularly in SRE, observability, or AI/ML domains, and certifications in cloud platforms (AWS, Azure, GCP)

Strong communication skills with ability to mentor and educate others on site reliability principles and practices, and ability to anticipate, identify, and troubleshoot defects found during testing

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.