About the role
from listingDeliver accurate client static data setups and updates that keep cash and trade services running smoothly.
Make your mark in a fast-paced operations team where your accuracy, ownership, and collaboration help clients onboard and maintain critical services.
As a Reference Data Analyst within the Static Services team (Cash, Trade, Receivables & Trade), you deliver timely and accurate client onboarding and maintenance across multiple platforms. As a Reference Data Analyst within the Static Services team (Cash, Trade, Receivables & Trade), you partner with internal teams to investigate exceptions, resolve queries, and ensure strong controls are followed.
As a Reference Data Analyst within the Static Services team (Cash, Trade, Receivables & Trade), you contribute to a collaborative, inclusive environment focused on continuous improvement and consistently meeting service commitments.
Job Responsibilities:
Execute client record setup and ongoing maintenance for new services and existing clients across functional applications, global systems, and legacy platforms.
Document work activity in work logs to maintain clear tracking of assigned tasks and outcomes.
Update client information accurately and promptly in the relevant systems.
Prioritize and coordinate day-to-day workflow requests from implementation partners and internal departments.
Apply required controls to ensure work is completed within established timeframes and quality standards.
Communicate with lines of business and internal clients by phone or email, including senior stakeholders when needed.
Resolve mailbox queries and address client issues with appropriate urgency.
Investigate exceptions, including transaction-level and aging-related items, and escalate issues as appropriate.
Produce management information reports with accurate and complete data.
Coach and guide other team members through training and education on team procedures and job functions.
Identify required backup production tasks and suggest improvements to current work practices.
Required qualifications, skills, and capabilities:
Hold a graduate degree.
Bring 5+ years of experience in reference data.
Demonstrate strong interpersonal skills and contribute effectively as a team player.
Communicate clearly with internal clients via telephone and email, including senior stakeholders.
Take ownership of issues through proactive problem solving and timely escalation when appropriate.
Use strong analytical skills to investigate exceptions and validate data accuracy and completeness.
Leverage Microsoft Access, Excel, PowerPoint, and Word to support reporting and operational tasks.
Work with minimal supervision and show initiative to identify tasks and drive them to completion.
Follow established timeframes, controls, and productivity targets while managing competing requests.
Preferred qualifications, skills, and capabilities:
Build working knowledge of international payment processing operations.
Apply working knowledge of SWIFT and international payment conventions and practices.
Utilize low-code automation tools (for example, Alteryx, UiPath, Pega), SQL queries, or Python for process improvement.
Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.