About the role
from listingDrive operational excellence and stability in technology support for seamless business outcomes.
Join our team to leverage your technology support expertise and drive continuous improvement. Propel your career in a dynamic environment focused on operational success.
As a Technology Support III within the Chief Technology Office team, you will ensure the operational stability, availability, and performance of our production application flows. You will foster a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
Provide end-to-end application or infrastructure service delivery and support day-to-day maintenance of the firm’s systems to ensure operational stability and availability
Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
Assist in monitoring production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders
Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure
Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
Required qualifications, capabilities and skills
3+ years of experience troubleshooting, resolving, and maintaining information technology services
Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts and advanced applied experience
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities and skills
Experience supporting production environments in financial services or similarly regulated industries
Familiarity with automation tools and scripting for operational support
Strong communication and collaboration skills across business and technology teams
Ability to drive process improvements and contribute to operational best practices