Technical Support Engineer (P4)

Technical Support Engineer (P4)Pune, MaharashtraOperations – Technical Support /Full-Time /HybridApply for this jobPerforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business.

Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: Join the Global Technical Support Team, collaborating with members from Sales, Professional Services, and Engineering to assist in resolving a wide variety of customers’ software development issues.

You will be responsible for ensuring the success of our software development customers by effectively providing dependable and timely resolution to Perforce’s P4 Version Control software and its associated products.Perforce P4 is the best version control software (VCS) for large-scale world-class development. It securely versions all digital content - even large files - in a single repository. It scales for large teams, handles 1000s of daily transactions, and delivers files quickly to remote users (even if they are using Git).

Responsibilities: Represent Perforce as the first point of contact for customer’s P4 application software technical requests Actively engage with the team to learn, share ideas, and mentor others as you grow your expertise in the P4 products Review, research, and reproduce customer issues to determine and provide the best resolution. Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.

Diagnose and resolve performance issues Recreate customer environments to reproduce issues and experiment with viable solutions. Research, document, and escalate cases according to procedure. Provide customer-driven feedback to functional areas to influence process/product improvements. Author technical documents on common issues and solutions to build the knowledge base Requirements: Three or more years of experience in providing technical support and resolving customer-related technical issues.

Bachelor’s Degree in Computer Science or similar or relevant work experience Hands-on experience with Linux operating systems, including Linux system administration, configuration, and maintenanc Knowledge of networking concepts, protocols, and troubleshooting. Experience handling customer calls, on-call support, critical incidents, and escalations. Emphasis on team collaboration, contributing ideas with the desire to improve processes and the product.

Strong analytics and problem-solving skills Ability to work effectively under pressure, manage multiple priorities, and meet deadlines. Basic understanding and practical familiarity with AI tools and technologies (Level 1 – Basic AI User/Foundation). Preferred skills: Knowledge of software development languages, tools, processes, and methodologies Experience with Perforce P4, Git, or other version control software is desirable Hands-on experience with basic shell scripting for task automation and system administration.

Knowledge of cloud platforms, including Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure. Knowledge of Windows operating systems, including basic configuration and troubleshooting. All employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards.

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!

www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment.

Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Apply for this jobPerforce Home PageJobs powered by