Experience Senior · 6+ yrs (5+ years)
About the role
structured by ORITechnical Program Manager — Eka Agents Bangalore (in-office) | 3–4 years experienceAbout Eka CareEka Care is India's AI-native Health OS — a single platform bringing together AI-driven EMR for doctors, hospital management tools, ABHA/ABDM integration, and developer APIs to power the full care ecosystem. Built by Orbi…
What you will do
- Run all agentic programs — generally 5–6 enterprise programs in parallel — end to end (roughly 80% post-sales delivery, 20% pre-sales).
- Own delivery outcomes that drive commercial success for our clients: renewals, upsell, and margin.
- Act as Eka's face to enterprise customers across the world, managing stakeholders and written/spoken communications.
- Be hands-on with AI tools: write and iterate prompts, build and run evals, test before delivery, read logs, pull latency and failure signals, and sanity-test APIs.
- Define success criteria per project at kickoff, own timelines/milestones/scope/burn, and maintain continuous customer feedback loops into product and engineering.
What they are looking for
- 3–4 years in technical program management, delivery, or a closely adjacent role.
- Fluent English
- Demonstrated hands-on comfort with prompts, evals, logs, and APIs.
- Track record of running multiple enterprise accounts at once.
Nice to have
- Hindi and other Indian languages are a plus for Indian accounts; any additional language is a real advantage.
- Healthcare domain knowledge is a plus — we can teach it.
Benefits
- Medical Insurance & Accidental Insurance
- Maternity & Paternity Benefits
- PF, Gratuity, & Leave Encashment
- Salary Advance Policy
Technical Program ManagementStakeholder ManagementPrompt EngineeringAPIsSolutioningCustomer SupportScope ManagementWriting SOWsLinearNotionWhatsAppAWSGoogle Cloud
Full posting text
Experience: 3 - 4