Experience Senior · 6+ yrs (3–5 years)
About the role
structured by ORITitle: Senior Software Engineer- Voice AI Department: AI EngineeringLocation: Bengaluru, KA [Hybrid]Experience: 3 to 5 YearsAbout us : Since 2017, ClickPost has been the post-purchase intelligence platform that turns logistics complexity into a competitive advantage for the world's leading retailers, including…
What you will do
- Build and scale the centralized Voice AI platform used by multiple ClickPost products and use cases.
- Design and develop backend services for real-time voice conversations at scale.
- Build Voice AI orchestration layers integrating LLMs, Speech-to-Text (STT), Text-to-Speech (TTS), and telephony systems.
- Work extensively with Voice AI frameworks and toolkits such as Pipecat.
- Build reusable infrastructure that enables product teams to configure prompts, workflows, tools, and other Voice AI parameters.
- Develop systems for conversation quality monitoring, analytics, testing, evaluation, and continuous improvement.
- Enable Voice AI experiences across multiple channels including Telephony, Web, and WhatsApp.
- Design systems for reliable deployment, monitoring, debugging, and scaling of Voice AI applications.
- Optimize latency, reliability, cost, and conversation quality across the Voice AI stack.
- Work closely with Product and Engineering teams to understand use cases and build platform capabilities that can support them at scale.
What they are looking for
- Strong hands-on experience in backend development and building production-grade backend systems.
- Strong practical experience with Voice AI frameworks/toolkits, particularly Pipecat or similar frameworks.
- Hands-on experience building Voice AI orchestration systems integrating LLMs, STT, and TTS.
- Experience developing real-time conversational AI or voice-based applications.
- Experience deploying and operating Voice AI applications in production environments.
- Good understanding of APIs, microservices, event-driven systems, databases, and distributed systems.
- Strong understanding of real-time communication, latency, concurrency, and reliability considerations in voice applications.
- Strong debugging and problem-solving skills with an ability to take ownership of systems end-to-end.
Benefits
- Competitive salary package with performance-based bonuses
- Comprehensive health insurance coverage for you and your dependents
- Flexible working hours with Hybrid work arrangement
- Generous leave policy and time off
- Continuous learning and professional development opportunities
- Employee assistance program for mental health and well-being support
- Supportive and inclusive work culture promoting diversity and collaboration
Voice AILLMsSpeech-to-Text (STT)Text-to-Speech (TTS)TelephonyBackend DevelopmentAPIsMicroservicesEvent-driven SystemsDatabasesDistributed SystemsDebuggingProblem-solvingPipecatWhatsApp
Full posting text
Experience: 3 to 5 YOE