IT Ops Engineer

IT Ops Engineer (Pristina)

About Fresha

Fresha is the leading AI-powered operating system for the global beauty and wellness industry, giving businesses everything they need to run smarter, grow faster and build stronger client relationships.

In May 2026, Fresha secured an $80M growth investment from KKR at a valuation of $1B, officially reaching unicorn status and bringing total funding raised to $285M. Already profitable, Fresha is using this investment to accelerate global expansion and drive the next generation of AI and product innovation.

Today, Fresha operates at global scale, with offices across Europe, North America, the Middle East and Asia Pacific. Our platform is trusted by 130,000+ beauty and wellness businesses across 120 countries, with more than 1.5 billion appointments booked to date.

Our mission is simple: help beauty and wellness businesses grow by giving them the technology they need to attract clients, manage their operations and run their business in one place.

We’re continuing to scale rapidly across markets, teams and products, making this an exciting time to join us.

Role overview

IT Ops Engineer | Pristina | Office-based (5 days/week)

Given our exciting and progressive growth plans, we are seeking an exceptional Senior IT Operations Engineer to join our global business.

Reporting directly to the IT Manager and working collaboratively with the Security and Compliance teams, you will be accountable for enabling our international workforce to perform their jobs effectively through reliable IT infrastructure and support, and for ensuring compliance with company and security standards at Fresha.

This is a great opportunity for someone looking to work in a fast-paced, dynamic environment who enjoys working autonomously, likes taking on challenges, and wants to make a meaningful impact.

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this role will be based in our office 5 days per week in Prishtina, Kosovo.

Location: Ramiz Sadiku Complex, Prishtina, Floor 5, Entry C31B, 10020, Kosovo, 812148519 — Onsite (5 days on-site)

What you will be doing

Support and maintain our ISO27001-certified environment, ensuring continuous compliance

Support employee onboarding and offboarding processes, including device setup and account management.

Manage global laptop deployment and hardware provisioning for employees worldwide.

Maintain network connectivity and infrastructure across multiple sites

Assist with security investigations and incident response activities

Resolve IT issues and provide technical support within office environments

Collaborate closely with security, compliance, and other technical teams

Coordinate with vendors and suppliers to procure office technology and IT equipment

Establish and maintain meeting room technology standards across all locations

Monitor and optimise IT systems' performance and reliability

Maintain documentation of IT processes, procedures, and inventory

This list is not exhaustive, and there may be other activities you are required to deliver.

What we are looking for

3+ years of experience in IT operations or similar technical role

Experience with Google Workspace administration and Slack management

Experience in fast-growing technology companies

Ability to code and use AI tools extensively for automation and efficiency

Strong understanding of information security frameworks, particularly ISO27001

Knowledge of networking fundamentals and troubleshooting

Familiarity with security tools and incident response procedures

Experience supporting remote and hybrid work environments

Strong vendor management and procurement skills

Excellent problem-solving and communication abilities

Ability to work across multiple time zones and support global operations

Added bonus

Comfortable using scripting and AI tools to automate routine tasks and improve efficiency

Experience with enterprise device management and deployment at scale

Experience administering GitHub

Experience with cloud platforms (AWS, Azure, GCP)

Knowledge of compliance frameworks beyond ISO27001

At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.