Product Manager (London)

Product Manager (London)

About Fresha

Fresha is the leading AI-powered operating system for the global beauty and wellness industry, giving businesses everything they need to run smarter, grow faster and build stronger client relationships.

In May 2026, Fresha secured an $80M growth investment from KKR at a valuation of $1B , officially reaching unicorn status and bringing total funding raised to $285M. Already profitable, Fresha is using this investment to accelerate global expansion and drive the next generation of AI and product innovation.

Today, Fresha operates at global scale, with offices across Europe, North America, the Middle East and Asia Pacific. Our platform is trusted by 130,000+ beauty and wellness businesses across 120 countries , with more than 1.5 billion appointments booked to date.

Our mission is simple: help beauty and wellness businesses grow by giving them the technology they need to attract clients, manage their operations and run their business in one place.

We’re continuing to scale rapidly across markets, teams and products, making this an exciting time to join us.

Role Overview

Product Manager | London, HQ | Office-based (5 days/week)

Given our exciting and progressive growth plans, we are looking for an exceptional Product Manager to join our global business.

Reporting directly to the Head of Product, you will work collaboratively with engineers, designers, data analysts, and marketers to bring product ideas to life. You will be responsible for shaping product vision, conducting research, and delivering high-quality user experiences for our customers and partners in an innovative environment.

Our product organisation is structured into three core tribes: Money, Growth, and Performance . Product Managers are assigned to a tribe based on their expertise, business priorities, and where they can have the greatest impact.

You will play a key role in driving product initiatives that support customer growth, improve user experiences, and enhance day-to-day operations across our platform.

This is a great opportunity for someone who thrives in a fast-paced environment, enjoys working autonomously, embraces challenges, and wants to make a meaningful impact.

Key accountabilities

Develop and execute a clear product strategy and roadmap aligned with business goals and customer needs.

Identify and prioritise product opportunities across acquisition, engagement, retention, and operational efficiency.

Conduct market research and competitive analysis to inform product decisions.

Lead end-to-end product development, from discovery and ideation through to launch and iteration.

Collaborate closely with cross-functional teams (engineering, design, marketing, operations) to define and deliver product solutions.

Own and prioritise the product backlog, making informed, data-driven decisions.

Continuously improve user journeys and experiences to drive engagement and satisfaction.

Use data and insights to identify opportunities, measure performance, and optimise key metrics.

Work with stakeholders across the business to ensure alignment between product initiatives and company objectives.

Communicate product vision, progress, and outcomes clearly to stakeholders.

This list is not exhaustive and there may be other activities you are required to deliver.

Skills, experience & qualifications required

3+ years of product management experience, ideally within a consumer-focused or digital product environment.

Proven experience delivering impactful software products and features end-to-end.

Comfortable working in a fast-paced, evolving environment.

Strong customer focus with a passion for building intuitive and valuable user experiences.

Excellent communication and stakeholder management skills, with the ability to influence across teams and levels.

Strong analytical mindset, with the ability to turn data into actionable insights.

Creative problem-solving skills and a pragmatic approach to delivery.

Collaborative team player, willing to get hands-on when needed.

Self-starter with a proactive and ownership-driven mindset.

Benefits

Thriving Scale-Up with Boundless Opportunities: Fresha is a well-funded and rapidly growing scale-up, offering immense potential for personal and professional growth. Join us at this exciting stage and be part of a journey where your career can skyrocket.

Competitive Compensation: We believe in recognising the value you bring to the table. Your salary will be competitive and commensurate with your experience.

Accelerated Career Development: Are you a high achiever ready to soar? At Fresha, we provide a fast-track career path for exceptional performers like you. Demonstrate your skills and dedication, and watch your career reach new heights with us.

Collaborate with Top Engineering Talent: Join our team and collaborate with some of the finest engineering minds in Europe. Fresha brings together talent from London, Warsaw, and beyond, creating an environment where innovation flourishes and ideas come to life.

Global Impact, Transforming an Industry: As a member of our team, you'll work on a global platform that is revolutionising a rapidly growing industry segment. Your contributions will shape the future and make a tangible impact on businesses worldwide.

Vibrant and Collaborative Culture: Join a company that exudes energy and fosters collaboration. Our vibrant company culture promotes teamwork, creativity, and open communication. You'll be part of a supportive community that values your ideas and encourages personal growth.

Engaging Social Events: We believe in celebrating successes and fostering strong bonds within our team. Enjoy company social events that provide an opportunity to unwind, connect with colleagues, and have fun together.

Work with Great People: Join an energetic team of professionals who are leaders in their respective fields. At Fresha, you'll be surrounded by driven individuals who are passionate about their work and strive for excellence.

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.